Solved

SharePoint 2013 prerequisite installation Fails

Posted on 2014-02-24
3
1,426 Views
Last Modified: 2014-02-25
I am receiving the following error when installing the prerequisites for SharePoint 2012:

"The tool was unable to install Application Server Role, Web Server (IIS)"

Here is a snip from the log file, The Entire Log Is Attached

2014-02-21 15:48:54 - "C:\Windows\system32\ServerManagerCmd.exe" -inputpath "C:\Users\ADMINI~1.SUP\AppData\Local\Temp\1\Pre1778.tmp.XML"
2014-02-21 15:48:54 - Error: Unable to install (2)
2014-02-21 15:48:54 - Error: [In HRESULT format] (-2147024894)
2014-02-21 15:48:54 - Last return code (2)



I found this article online: relating to this error

http://support.microsoft.com/kb/2765260

And implemented the “online method” fix detailed in that article which was completed successfully. When I ran the installation procedure, I received the same error message.

 Any assistance would be greatly appreciated.

We are attempting to install on a VMWARE VM, Server 2012, 4 Processors, 16 cores, 32gb of ram.

--
SP1.jpg
0
Comment
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 35

Accepted Solution

by:
Seth Simmons earned 300 total points
ID: 39883512
Is this Windows 2012 or 2012 R2?  If R2, it's not supported and that error could occur.

SharePoint 2013 Support for Windows Server 2012 R2
http://blogs.technet.com/b/wbaer/archive/2013/09/22/sharepoint-2013-support-for-windows-server-2012-r2.aspx
0
 
LVL 44

Assisted Solution

by:Rainer Jeschor
Rainer Jeschor earned 200 total points
ID: 39884813
Hi,
there is a known issue when you try to enable the IIS role as this normally tries to activate/add the Feature of .NET Framework 3.5. In some circumstances this can fail and therefore you get the error there.

Workaround:
Activate the Windows Feature ".NET Framework 3.5" manually (through Server Manager). To successfully do this you need to have copied a folder of the Windows Server DVD / ISO to your local disk:
E:\sources\sxs (where E is my mounted ISO)
Then when you activate the feature you can set an alternative source path:
http://gyorgybalassy.wordpress.com/2012/09/21/installing-net-framework-3-in-windows8-and-in-windows-server-2012/

I ran into this issue in about 50% of all server installs (on 2012).

HTH
Rainer
0
 

Author Closing Comment

by:Stephen Weber - MCSE, CCNA
ID: 39885829
Thank you, I spun up a 2008 R2 and it installed flawlessly!
0

Featured Post

Free NetCrunch network monitor licenses!

Only on Experts-Exchange: Sign-up for a free-trial and we'll send you your permanent license!

Here is what you get: 30 Nodes | Unlimited Sensors | No Time Restrictions | Absolutely FREE!

Act now. This offer ends July 14, 2017.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will show you how to create an ISO CD-ROM/DVD-ROM image (*.iso), and MD5 checksum signature, for use with VMware vSphere Hypervisor 6.5 (ESXi 6.5). It's a good idea to compare checksums, because many installations fail because of a corr…
In this article we will learn how to backup a VMware farm using Nakivo Backup & Replication. In this tutorial we will install the software on a Windows 2012 R2 Server.
Teach the user how to use vSphere Update Manager to update the VMware Tools and virtual machine hardware version Open vSphere Client: Review manual processes for updating VMware Tools and virtual hardware versions: Create a new baseline group in vSp…
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question