File Associations Missing...
I have a client with a workstation that has Microsoft Office 2007 installed. Last week the user turned the workstation on and immediately noticed that the icons representing files for Word, Excel, etc. were missing. He rebooted but the issues persists. I have logged into his workstation and tried to create a new Word .docx document, and when you right click and choose new the icons are also missing form the Context menu (desktop.jpg attached). I went into Default Programs and the icons are also missing from there (screenshot1.jpg and screenshot2.jpg). I went ahead and attempted to fix the file association, but the icon is still missing after the attempt. I also attempted to run a repair install on the MS Office installation, but it quits without warning or any error messages. Any thoughts?
Yort--It is not entirely clear what is missing. File Associations, Icons, Files?
But have you tried a System Restore to a date before the problem started?
But have you tried a System Restore to a date before the problem started?
ASKER
Everyone - my apologies for forgetting to upload the images. They are now attached.
desktop.jpg
screenshot1.jpg
screenshot2.jpg
desktop.jpg
screenshot1.jpg
screenshot2.jpg
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Yort,
Aside from the fact that the Office icons are missing, does the correct Office program launch when you double-click on an Office file, such as a DOC or XLS? How about when you right-click on it and select its name, the first item on the context menu? Regards, Joe
Aside from the fact that the Office icons are missing, does the correct Office program launch when you double-click on an Office file, such as a DOC or XLS? How about when you right-click on it and select its name, the first item on the context menu? Regards, Joe
ASKER
@jcimmaron - I was able to apply a few of the items in the link you provided to resolve the issue. Turns out the user was trying to be "helpful" and purged the data in his c:\windows\installer folder. I was able to copy the necessary sub-folders from another working machine and now all is good. I also learned that the prior network administrator gave all users local administrator rights, which accounts for why he was able to delete the sub-folders in the first place...this has been fixed.
Thanks again!
Thanks again!
Yort--Very glad to have helped. And thanks to you for telling us what worked.
All three screenshots are missing. Regards, Joe