Solved

Office 365 email account is not automatically set up on your Android device

Posted on 2014-02-24
3
1,135 Views
Last Modified: 2014-03-03
Hello,
I was just wondering if anyone had success with phones so you don’t have to configure each device manually to connect to Office 365.
 
Issue:
Your Office 365 email account is not automatically set up on your Android device or on your Apple iOS-based device through the Autodiscover service. You have to configure it manually.
 
Resolution:
In the article from Microsoft it is confirmed that …”it is a problem in the Microsoft products”….and the resolution is to manually reconfigure the devices.
See below:
 
http://support.microsoft.com/kb/2679626

Let me know if there is a remedy for this bug.

Thanks
0
Comment
Question by:claudiamcse
3 Comments
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 39884248
This isn't a bug with Exchange or Office365. The problem is with the mobile device providers. They haven't implemented ActiveSync correctly and don't support Autodiscover. Nothing you can do about it other than change devices.
However that isn't the easiest thing to do, as it is not unusual for two devices from the same vendor to have different versions of Android with different ActiveSync characteristics.

Simon.
0
 
LVL 39

Expert Comment

by:footech
ID: 39884461
As Sembee said, it depends on device.  We just completed a migration to Office 365 and found some phones would autodiscover and others wouldn't.  Autodiscover supports a number of methods to retrieve the information.  If you have your own domain, Office 365 uses the HTTP redirect method.  From the last thing I read, the built-in mail app in current Android phones doesn't support this method.  I've heard that some users have had success with autodiscover using another mail app like Touchdown when the built-in app wouldn't work, but don't have any personal experience with it.
0
 

Author Closing Comment

by:claudiamcse
ID: 39901409
Thank you.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
This is my first article on Expert Exchange on the Manual Method of Exporting Office 365 Mailboxes to PST format by using the eDiscovery mechanism of Office. Hope you will enjoy the article.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now