Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Office 365 email account is not automatically set up on your Android device

Posted on 2014-02-24
3
Medium Priority
?
1,292 Views
Last Modified: 2014-03-03
Hello,
I was just wondering if anyone had success with phones so you don’t have to configure each device manually to connect to Office 365.
 
Issue:
Your Office 365 email account is not automatically set up on your Android device or on your Apple iOS-based device through the Autodiscover service. You have to configure it manually.
 
Resolution:
In the article from Microsoft it is confirmed that …”it is a problem in the Microsoft products”….and the resolution is to manually reconfigure the devices.
See below:
 
http://support.microsoft.com/kb/2679626

Let me know if there is a remedy for this bug.

Thanks
0
Comment
Question by:claudiamcse
3 Comments
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 2000 total points
ID: 39884248
This isn't a bug with Exchange or Office365. The problem is with the mobile device providers. They haven't implemented ActiveSync correctly and don't support Autodiscover. Nothing you can do about it other than change devices.
However that isn't the easiest thing to do, as it is not unusual for two devices from the same vendor to have different versions of Android with different ActiveSync characteristics.

Simon.
0
 
LVL 41

Expert Comment

by:footech
ID: 39884461
As Sembee said, it depends on device.  We just completed a migration to Office 365 and found some phones would autodiscover and others wouldn't.  Autodiscover supports a number of methods to retrieve the information.  If you have your own domain, Office 365 uses the HTTP redirect method.  From the last thing I read, the built-in mail app in current Android phones doesn't support this method.  I've heard that some users have had success with autodiscover using another mail app like Touchdown when the built-in app wouldn't work, but don't have any personal experience with it.
0
 

Author Closing Comment

by:claudiamcse
ID: 39901409
Thank you.
0

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

With its various features, Office 365 can not only help you with your day-to-day business tasks, it can also do wonders for your marketing campaign.
Want to know how to use Exchange Server Eseutil command? Go through this article as it gives you the know-how.
In this video I am going to show you how to back up and restore Office 365 mailboxes using CodeTwo Backup for Office 365. Learn more about the tool used in this video here: http://www.codetwo.com/backup-for-office-365/ (http://www.codetwo.com/ba…
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…

824 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question