Cisco UCCX Call Records to SQL

I just purchased and implemented a new CUCM with UCCX.  I moved away from Avaya IP Office.  The Avaya system was configured to pass the SMDR (CDR) call information to my SQL server.  My DBAs then used SQL Reporting to present detailed reports of in and outbound calling.

Cisco has a similar function using CDR records.  The problem is when using CTI Route points the inbound calls dialing specific DIDs are being translated into CSQs and the CSQ extensions are being logged and NOT the dialed DID.  This forced us to have the Gateway Router dump the call records to a file and deliver it via SFTP.  

So this is kinda messy but it is working.  My last piece missing is the Outbound calling.  It seems that UCCX has built in reporting that has this information.  How can I link or connect into the UCCX dastabase to collect this information?

I am a newbie to the world of Cisco Voice and CUCM.  I purchased this system because I was told I could get the reporting I needed and so far it has been a nightmare.

Please help!!
BSModlinAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

agonza07Commented:
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
José MéndezCommented:
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Voice Over IP

From novice to tech pro — start learning today.