Solved

Unable to see attachments that are there?

Posted on 2014-02-24
4
159 Views
Last Modified: 2014-03-13
Outlook 2010 on Exchange 2010

User receives an email that shows in the inbox that it has an attachment (paperclip icon).  When the mail message opens, there is no visible attachment anywhere.

If she then forwards the email to herself, the attachment (a .pdf file) is then visible immediately on both the sent mail item and the new mail message she receives back .

Not all messages, just some.  Very frustrating.  Any ideas on how to get the attachment to display without having to go through the exercise of forwarding to herself each time one of these happens?
0
Comment
Question by:snyperj
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 12

Expert Comment

by:Md. Mojahid
ID: 39884652
Have you try to repair and re install outlook.
0
 
LVL 5

Accepted Solution

by:
Recept earned 500 total points
ID: 39884669
Is the same problem experienced in OWA? Is it the same from another computer (or Citrix?)
0
 

Author Comment

by:snyperj
ID: 39885274
The attachment displays correctly in the OWA.  
It does not display in Outlook on any computer (until forwarded as described in original post.)

Again, not all messages with attachments- just a handful- but no discernible pattern as to why
0
 

Author Closing Comment

by:snyperj
ID: 39927971
Seems to be only certain senders that cause this and we believe it has someting to do with the mobile device they are sending from.  We are able to use the OWA to view- so we are good.
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
profile account in outlook problem 3 45
Office 365:  Hybrid without everyone DirSync 5 71
auto correct in word  VS outlook 5 27
Exchange 2016 Auto Reply 2 24
In-place Upgrading Dirsync to Azure AD Connect
Changing a few Outlook Options can help keep you organized!
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question