Solved

Unable to see attachments that are there?

Posted on 2014-02-24
4
153 Views
Last Modified: 2014-03-13
Outlook 2010 on Exchange 2010

User receives an email that shows in the inbox that it has an attachment (paperclip icon).  When the mail message opens, there is no visible attachment anywhere.

If she then forwards the email to herself, the attachment (a .pdf file) is then visible immediately on both the sent mail item and the new mail message she receives back .

Not all messages, just some.  Very frustrating.  Any ideas on how to get the attachment to display without having to go through the exercise of forwarding to herself each time one of these happens?
0
Comment
Question by:snyperj
  • 2
4 Comments
 
LVL 12

Expert Comment

by:Md. Mojahid
ID: 39884652
Have you try to repair and re install outlook.
0
 
LVL 5

Accepted Solution

by:
Recept earned 500 total points
ID: 39884669
Is the same problem experienced in OWA? Is it the same from another computer (or Citrix?)
0
 

Author Comment

by:snyperj
ID: 39885274
The attachment displays correctly in the OWA.  
It does not display in Outlook on any computer (until forwarded as described in original post.)

Again, not all messages with attachments- just a handful- but no discernible pattern as to why
0
 

Author Closing Comment

by:snyperj
ID: 39927971
Seems to be only certain senders that cause this and we believe it has someting to do with the mobile device they are sending from.  We are able to use the OWA to view- so we are good.
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
problem with default throttling policy 2 22
Google email problem 3 28
Delete all Messages 6 months and older - Exchange 2010 8 28
exchange 2007 9 12
What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question