Unable to see attachments that are there?
Posted on 2014-02-24
Outlook 2010 on Exchange 2010
User receives an email that shows in the inbox that it has an attachment (paperclip icon). When the mail message opens, there is no visible attachment anywhere.
If she then forwards the email to herself, the attachment (a .pdf file) is then visible immediately on both the sent mail item and the new mail message she receives back .
Not all messages, just some. Very frustrating. Any ideas on how to get the attachment to display without having to go through the exercise of forwarding to herself each time one of these happens?