Unable to see attachments that are there?

Outlook 2010 on Exchange 2010

User receives an email that shows in the inbox that it has an attachment (paperclip icon).  When the mail message opens, there is no visible attachment anywhere.

If she then forwards the email to herself, the attachment (a .pdf file) is then visible immediately on both the sent mail item and the new mail message she receives back .

Not all messages, just some.  Very frustrating.  Any ideas on how to get the attachment to display without having to go through the exercise of forwarding to herself each time one of these happens?
snyperjAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Md. MojahidCommented:
Have you try to repair and re install outlook.
0
ReceptCommented:
Is the same problem experienced in OWA? Is it the same from another computer (or Citrix?)
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
snyperjAuthor Commented:
The attachment displays correctly in the OWA.  
It does not display in Outlook on any computer (until forwarded as described in original post.)

Again, not all messages with attachments- just a handful- but no discernible pattern as to why
0
snyperjAuthor Commented:
Seems to be only certain senders that cause this and we believe it has someting to do with the mobile device they are sending from.  We are able to use the OWA to view- so we are good.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.