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Truestedinstaller.exe error every minute

Posted on 2014-02-24
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Last Modified: 2014-03-05
Hello,

we have a server 2008 R2 Standard. Last successful automatic update installation was at 24.01. Since that, I get every minute on the system event log that the service "Windows Modules Installer" service terminated unexpectedly. ID 7034. The package Windows6.1-KB947821-v31-x64.msu can’t be installed, because this reason.
The application log shows the error for the TrustedInstaller.exe at the same time.
What could I do?

Thank you for your help in advance!
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Question by:GKiessling
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Expert Comment

by:Manjunath Sullad
ID: 39885009
Please run the system Update Readiness Tool,
 
http://support.microsoft.com/kb/947821

And check the output c:\Windows\Logs\CBS\CheckSUR.log

See whether you are getting any errors in Checksur log.
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Author Comment

by:GKiessling
ID: 39885063
After I start KB947821 a window says "Search for Updates on this computer" an nothing happens.

The Logfile says:

CSIPERF:TXCOMMIT;504065
2014-02-25 11:04:47, Info                  CBS    NonStart: Success, startup processing not required as expected.
2014-02-25 11:04:47, Info                  CBS    Startup processing thread terminated normally
2014-02-25 11:04:47, Info                  CSI    00000008 CSI Store 3231984 (0x00000000003150f0) initialized
2014-02-25 11:04:47, Info                  CBS    Session: 30355985_59128896 initialized by client WindowsServerRoleDetector.
2014-02-25 11:06:09, Info                  CBS    TrustedInstaller terminated unexpectedly with pending operations the last time around; will skip core startup processing.
2014-02-25 11:06:09, Info                  CBS    Starting TrustedInstaller initialization.
2014-02-25 11:06:09, Info                  CBS    Loaded Servicing Stack v6.1.7600.16385 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7600.16385_none_655452efe0fb810b\cbscore.dll
2014-02-25 11:06:09, Info                  CSI    00000001@2014/2/25:10:06:09.544 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feee57e9a1 @0x7fef00b8755 @0x7fef0082ac7 @0xffb8e94c @0xffb8d769 @0xffb8daff)
2014-02-25 11:06:09, Info                  CBS    Failed to load SrClient DLL: SrClient.dll [HRESULT = 0x80070015 - ERROR_NOT_READY]
2014-02-25 11:06:09, Info                  CBS    Failed to load SrClient DLL, continuing without restore point support. [HRESULT = 0x80070015 - ERROR_NOT_READY]
2014-02-25 11:06:09, Info                  CSI    00000002@2014/2/25:10:06:09.549 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feee57e9a1 @0x7fef010500e @0x7fef00d1504 @0x7fef0082b9d @0xffb8e94c @0xffb8d769)
2014-02-25 11:06:09, Info                  CSI    00000003@2014/2/25:10:06:09.549 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7feee57e9a1 @0x7fef05f8728 @0x7fef05f8856 @0xffb8e444 @0xffb8d7ae @0xffb8daff)
2014-02-25 11:06:09, Info                  CBS    Ending TrustedInstaller initialization.
2014-02-25 11:06:09, Info                  CBS    Starting the TrustedInstaller main loop.
2014-02-25 11:06:09, Info                  CBS    TrustedInstaller service starts successfully.
2014-02-25 11:06:09, Info                  CBS    SQM: Initializing online with Windows opt-in: False
2014-02-25 11:06:09, Info                  CBS    SQM: Cleaning up report files older than 10 days.
2014-02-25 11:06:09, Info                  CBS    SQM: Requesting upload of all unsent reports.
2014-02-25 11:06:09, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2014-02-25 11:06:09, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2014-02-25 11:06:09, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2014-02-25 11:06:09, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2014-02-25 11:06:09, Info                  CBS    No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2014-02-25 11:06:09, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
2014-02-25 11:06:09, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0xfcf7f0
2014-02-25 11:06:09, Info                  CSI    00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2014-02-25 11:06:09, Info                  CSI    00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1f0
2014-02-25 11:06:26, Info                  CSI    00000007@2014/2/25:10:06:26.097 CSI perf trace:
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Accepted Solution

by:
GKiessling earned 0 total points
ID: 39894449
After a long day with the microsoft support have we now the "solution". The server must be reinstalled because unrecoverable update installation problems.
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Author Closing Comment

by:GKiessling
ID: 39905903
Server must be reinstalled.
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