VPN problem fortigate

We have fort iGATE 60, VPN remote connection stop working with ERROR on client: Unable to logon to the server. Your username or password may not be configured properly for this connection. (-12)”
We tried from a different users, different computers and different locations with no luck, no changes made in FW lately this issue occur, we rebooted the FW.
Robert-ProdigyAsked:
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Jakob DigranesSenior ConsultantCommented:
is this local users or radius/ldap?

Make sure the users, or the user group they belong to is added to ALLOW in SSL-VPN Firewall policy
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Robert-ProdigyAuthor Commented:
it seems that something wrong in the Forti now the scan to mail rule gone...  !

is someone know how to restore it?

make rule to scan fro printer inside the company to office 365 email?
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Jakob DigranesSenior ConsultantCommented:
create a rule from Internal:IP-OF-MFP-Device to Destination WAN:smtp.office365.com
protocol: SMTP
Schedule: ANY

and btw; if you start loosing config - backup config. the devices HDD might go bust
any news on VPN problem
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