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Also, the button is hidden. You can use any Ribbon editor available for CRM 2013 and make it visible... (haven't checked this part. Please check and let us know)
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Greetings, <br />
<br />
In CRM 2011, we could go to a record and select mail merge. Can you please indicate where we can do this now in CRM 2013. <br />
<br />
Thanks.
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Greetings, 

In CRM 2011, we could go to a record and select mail merge. Can you please indicate where we can do this now in CRM 2013. 

Thanks.

CRM 2013 Mail Merge

Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Dynamics can be used with other Microsoft solutions, such as SharePoint, Yammer, Office 365, Azure and Outlook. Dynamics ERP comprises a group of enterprise-resource-planning products includes Dynamics AX (formerly Axapta), a multi-language, multi-currency enterprise software with business management features for financial, human resources, and operations management; Dynamics GP (formerly Great Plains Software); Dynamics NAV (formerly Navision) for financials, supply chain, and people; Dynamics SL (formerly Solomon IV)for project-driven organizations; Dynamics C5 (formerly Concorde C5) for manufacturing, supply chains, analytics and electronic commerce; and Dynamics CRM.