Solved

Undelivered message in Lotus Domino

Posted on 2014-02-25
9
651 Views
Last Modified: 2014-03-16
Hi can someone please tell me how do I get those message delivered (see picture attached).
We have the lotus notes client ver 9 with Domino 8.5.2 FP3

What else should I check?

Thank you
25-02-2014-3-27-27-PM.jpg
0
Comment
Question by:st2928
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 11

Expert Comment

by:Miftaul
ID: 39885439
You mean, released them and they are still not delivered.
0
 
LVL 1

Author Comment

by:st2928
ID: 39885458
Yes, I have tried but they are still held and not release. I have opened up the message and it is a straight forward from one email address to another where the receiver end is a gmail account.

I mean I can delete it but they are actually couple of important email that got held up too and all I want is for it to deliver. So frustrating......sigh.
0
 
LVL 11

Expert Comment

by:larsberntrop
ID: 39885558
what was the reason the messages were not delivered in the first place?  If that issue has not been resolved, resending them wil just fail again.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 46

Expert Comment

by:Sjef Bosman
ID: 39885631
What Lars is implying:
- check the log.nsf database for Errors or Warnings (Gmail refuses parties that are considered spammers)
- find out why connections are failing (are your Connection documents correct, what has changed lately?)
- send a test mail yourself to one of the addresses, or to your own Gmail address
0
 
LVL 15

Expert Comment

by:akhafaf
ID: 39893007
Hi there stsen,,,

After you make all checkings recommended by other experts can you do the following .

- Click the "server" tab .
- Click the " Server Console"
- Type the following command ... tell router q
-After the router shutsdown .. type this command .. load router .

Best Wishes
0
 
LVL 1

Expert Comment

by:Hans Holt, Ph.D.
ID: 39897313
Where do the mails come from?

External email addresses should not be able to send mails out of your Domino server to the internet.

Is it only mails to gmail.com that fails to deliver?
0
 
LVL 1

Accepted Solution

by:
st2928 earned 0 total points
ID: 39922582
Hi all,

Sorry for the late reply. I have been away and just got back last week.

Hi AKhafaf

I have tried stopping and starting the router. That didn't make a difference. Thanks for the suggestion.

Hi KRogshell

Some of these mails were forwarded from users' account to their personal account externally. Other were normal legit email sending to external address (in bulk).

Anyway, I have the latest update...after trying to find out if there is any change or upgrade recently to our network and the answer is YES. I was informed by our Cisco admin that there was an Cisco upgrade and the time line matches the issue and since the changes were made, that explained why those messages were not delivered previously.

I have since contacted Lotus Support and they have provided me with a solution. They have asked our Cisco admin to Disable ESMTP inspect on Cisco ASA firewall and after that, all message held were delivered.

Thanks for all your input and suggested.
0
 
LVL 46

Expert Comment

by:Sjef Bosman
ID: 39922833
So the damned firewall blocked outgoing "fire" as well... nice...
0
 
LVL 1

Author Closing Comment

by:st2928
ID: 39932347
Solution provided by Lotus Notes Support.
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Email signatures have numerous marketing benefits. Here are 8 top reasons to turn your email signature into a marketing channel.
Are you irritated by repeating emails issue in Microsoft Outlook 2016 after recent update ?  Lets’ see how to resolve and prevent duplicate emails in the Outlook 2016 using some simple techniques.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

735 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question