Problem with outlook web access

Posted on 2014-02-25
Medium Priority
Last Modified: 2014-02-26
Just set up OWA on a net server, when we hit it the first time I get through but when the page tries to load I get he following messages:

Firefox: The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

IE: This webpage has a redirect loop.

What can this be?  I assume it's an IIS issue,
Question by:wannabecraig
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39886985
Which version of Exchange?
"net server"? What do you mean by that?

If Exchange 2007 or higher I expect the URL configuration is wrong.


Author Comment

ID: 39888305
It's exchange 2013.  

And I meant a mail server, not net server, sorry.

And yes, I expect the IIS is incorrect in some way but what do I need to do to troubleshoot the issue?
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39888334
I didn't say IIS. I said URL configuration.

You need to check the configuration of the URLs, to ensure that they are configured correctly. The internal URLs need to resolve internally to the Exchange servers.
Are all servers on the same build of Exchange? Are they on the same AD site?


Author Comment

ID: 39888416
There is only one server, it's exchange running on SBS.

What would be the likely wrong with the config?  The url
remote.domain.com/owa.  The name resolved correctly.  The FW has all ports configured
LVL 63

Accepted Solution

Simon Butler (Sembee) earned 1500 total points
ID: 39888488
SBS? Are you sure? There is no version of SBS with Exchange 2013.
You can have SBS Essentials with a separate server, but you cannot install Exchange 2013 on to the server itself.

If it is an SBS 2011 server (with Exchange 2010), then it would have helped if you indicated it was an SBS Server to begin with.

Was the server configured using the wizards? If not then you need to go through the wizards to ensure the server is setup correctly. Exchange should not be configured manually.

If it was setup using the wizards, run the fix my network wizard and the SBS BPA to see if there are any other problems flagged with it.


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