Control of cell phone from Exchange 2007

Gareth McKee
Gareth McKee used Ask the Experts™
on
hi guys,

background
Exchange 2007 V 8.1 (build 240.6) on SBS 2008
Previous IT installed Blackberry Server but no settings are in place from what I can see.

I have a user with an Android phone.

The phone seems to be quite locked down in that the administrator can disable feature, set password length (both of these are fine) but also things like

Set storage encryption
Erase all data
Monitor screen unlock attempts

it also seems to disable the users ability to switch on/off Bluetooth when she wants.

I have looked up and down the EMC but cannot find a way to give her more control over her device.

Basically, all she wants is a password setting but everything else up to the user.

thanks
Gareth
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Most Valuable Expert 2014

Commented:
First - the version of Exchange is SP1. That is no longer supported. Upgrade the server to Exchange 2007 SP3 with the latest rollup.

Next, check the ActiveSync policy for a refresh interval. If none is set, set one (12 or 24 hours should be fine) then remove the profile from the device.

The policies are under Org Config, Client Access.

Simon
Gareth McKeeCEO/Owner

Author

Commented:
hi Simon, what would happen if I just remove the policy?
Gareth McKeeCEO/Owner

Author

Commented:
sorry - removed the policy.
Most Valuable Expert 2014
Commented:
You must have at least one policy for ActiveSync to work.
Furthermore, unless the update interval is set, the device will not pick up the change.
Therefore you would have to do two things.
1. Create a new policy, remembering to set the update interval. Note that setting anything other than the default requires ENTERPRISE CALs (so someone has probably broken the licence agreement in blocking those things).
2. Removing the ActiveSync profile from the device and also on the account (through OWA) and then setting it up again to get the new settings.

Simon.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start Today