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Control of cell phone from Exchange 2007

Posted on 2014-02-25
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Last Modified: 2014-03-25
hi guys,

background
Exchange 2007 V 8.1 (build 240.6) on SBS 2008
Previous IT installed Blackberry Server but no settings are in place from what I can see.

I have a user with an Android phone.

The phone seems to be quite locked down in that the administrator can disable feature, set password length (both of these are fine) but also things like

Set storage encryption
Erase all data
Monitor screen unlock attempts

it also seems to disable the users ability to switch on/off Bluetooth when she wants.

I have looked up and down the EMC but cannot find a way to give her more control over her device.

Basically, all she wants is a password setting but everything else up to the user.

thanks
Gareth
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Question by:gareth629
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39887022
First - the version of Exchange is SP1. That is no longer supported. Upgrade the server to Exchange 2007 SP3 with the latest rollup.

Next, check the ActiveSync policy for a refresh interval. If none is set, set one (12 or 24 hours should be fine) then remove the profile from the device.

The policies are under Org Config, Client Access.

Simon
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Author Comment

by:gareth629
ID: 39892257
hi Simon, what would happen if I just remove the policy?
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Author Comment

by:gareth629
ID: 39892280
sorry - removed the policy.
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Accepted Solution

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Simon Butler (Sembee) earned 2000 total points
ID: 39892376
You must have at least one policy for ActiveSync to work.
Furthermore, unless the update interval is set, the device will not pick up the change.
Therefore you would have to do two things.
1. Create a new policy, remembering to set the update interval. Note that setting anything other than the default requires ENTERPRISE CALs (so someone has probably broken the licence agreement in blocking those things).
2. Removing the ActiveSync profile from the device and also on the account (through OWA) and then setting it up again to get the new settings.

Simon.
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