Character returns gone from Notes field on Contacts since Exchange 2010 SP2 install..

btny
btny used Ask the Experts™
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Hello All,

Got an interesting one for you... One of my clients who runs Exchange 2010 has about 8,000 contacts.  In their contacts they keep several years worth of notes.

Notes have always been kept in a rather organized fashion such as;

- Date - Note

- Date - Note, phone Number of their manager, etc


Now, since I updated them to Exchange 2010 SP2, all of the Notes have gotten messed up in the sense that all character returns and formatting is GONE

So now it looks like this

- Dave - Note - Dave - Note, phone Number of their manager, etc


This makes it very hard to read through the info.

Basically I am wondering if there is anything system wide I can do to resolve this or are they going to have to have someone go to each contact and manually enter these returns again.

Thanks
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Most Valuable Expert 2016
Top Expert 2014
Commented:
I think you may be erroneously linking this issue to Exchange 2010 SP2.  Because generally I've seen this problem either from changes made in Outlook, or if contacts sync with an iPhone which really screws up the formatting.

To verify this, are there any contacts stored in older mailboxes which haven't been accessed recently that you might be able to view via OWA to see if the formatting is correct?

Jeff

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I've requested that this question be deleted for the following reason:

Solution was never found.

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