Solved

Windows Server 2012 Automatic Repair Loop

Posted on 2014-02-25
4
4,302 Views
Last Modified: 2014-05-28
We have two customers with Windows Server 2012 physical servers which had the exact same issue this morning. We use a remote monitoring and management product called GFI Max to manage these servers. Yesterday, we set the GFI Max agent to reboot the servers overnight. This morning both servers were stuck in an automatic repair loop. No matter what startup options we selected, it would just go straight to the light blue screen with the options Continue, Troubleshoot, and Turn Off Your PC. After trying every possible startup modification we could think of, finally the server booted up successfully after selecting "Disable Early Launch Anti-Malware Driver" from the Advanced Startup Menu.

Our issue is this:

Now every time we reboot the server, it goes to automatic repair and we have to choose "Troubleshoot" from the light blue screen, and select "Disable Early Launch Anti-Malware Driver" from the Advanced Startup Menu. What can we do to fix this?
0
Comment
Question by:dtssupport
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 41

Expert Comment

by:Adam Brown
ID: 39886356
I haven't worked with GFI Max before, but I've done a lot with systems like it in the past. Usually those Managed Services platforms will install a bunch of software on managed servers, and sometimes that software isn't fully compatible with the OS. Sounds like the pre-boot anti-malware stuff doesn't mesh with 2012 yet. You should be able to uninstall the Early Launch Anti-Malware software either directly on the servers or from the Max management console. That should fix the problem until 2012 is more supported by that feature.
0
 

Author Comment

by:dtssupport
ID: 39886413
As far as I've read, Early Launch Anti-Malware (ELAM) is a built-in feature of Windows Server 2012. Also, the Managed Anti-Virus from GFI Max (which is Vipre Anti-Virus) is installed on one of the servers, but not installed on the other server.
0
 

Accepted Solution

by:
dtssupport earned 0 total points
ID: 40086587
Issue was resolved but using the Symantec Clean Wipe tool and removing any let over remnants of the Symantec Endpoint Client that did not uninstall from the Server.
0
 

Author Closing Comment

by:dtssupport
ID: 40095115
Resolved the issue on my own through various troubleshooting processes.
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You might have come across a situation when you have Exchange 2013 server in two different sites (Production and DR). After adding the Database copy in ECP console it displays Database copy status unknown for the DR exchange server. Issue is strange…
OfficeMate Freezes on login or does not load after login credentials are input.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question