Windows Server 2012 Automatic Repair Loop

We have two customers with Windows Server 2012 physical servers which had the exact same issue this morning. We use a remote monitoring and management product called GFI Max to manage these servers. Yesterday, we set the GFI Max agent to reboot the servers overnight. This morning both servers were stuck in an automatic repair loop. No matter what startup options we selected, it would just go straight to the light blue screen with the options Continue, Troubleshoot, and Turn Off Your PC. After trying every possible startup modification we could think of, finally the server booted up successfully after selecting "Disable Early Launch Anti-Malware Driver" from the Advanced Startup Menu.

Our issue is this:

Now every time we reboot the server, it goes to automatic repair and we have to choose "Troubleshoot" from the light blue screen, and select "Disable Early Launch Anti-Malware Driver" from the Advanced Startup Menu. What can we do to fix this?
dtssupportAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Adam BrownSr Solutions ArchitectCommented:
I haven't worked with GFI Max before, but I've done a lot with systems like it in the past. Usually those Managed Services platforms will install a bunch of software on managed servers, and sometimes that software isn't fully compatible with the OS. Sounds like the pre-boot anti-malware stuff doesn't mesh with 2012 yet. You should be able to uninstall the Early Launch Anti-Malware software either directly on the servers or from the Max management console. That should fix the problem until 2012 is more supported by that feature.
0
dtssupportAuthor Commented:
As far as I've read, Early Launch Anti-Malware (ELAM) is a built-in feature of Windows Server 2012. Also, the Managed Anti-Virus from GFI Max (which is Vipre Anti-Virus) is installed on one of the servers, but not installed on the other server.
0
dtssupportAuthor Commented:
Issue was resolved but using the Symantec Clean Wipe tool and removing any let over remnants of the Symantec Endpoint Client that did not uninstall from the Server.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
dtssupportAuthor Commented:
Resolved the issue on my own through various troubleshooting processes.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2012

From novice to tech pro — start learning today.