• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 415
  • Last Modified:

Exchange 2013 not attaching files as PDF

We have a Toshiba e900 copier/scanner and everything worked fine with our exchange 2007 server.  As soon as I upgraded to exchange 2013, now when I scan and send an email, it just displays the email as raw text (random characters) in the body of the email, instead of attaching the scan as a PDF.

I have attached an example email of what I get when performing a scan.
Something in exchange is not converting the scan to a PDF, not sure what though??

Any ideas or thoughts?
toshibascan.jpg
0
Dan
Asked:
Dan
  • 3
  • 2
1 Solution
 
Michael MachieFull-time technical multi-taskerCommented:
Are you using the Thunderbird mail client?
0
 
DanNetwork EngineerAuthor Commented:
Outlook 2010 and 2013 as clients.  It used to work fine before upgrading to exchange 2013.
0
 
Michael MachieFull-time technical multi-taskerCommented:
Ok, Outlook. I asked about Thunderbird because it works with MIME formats differently than other applications, which is how this attachment and scan is processed.

The Server will not 'convert' the scan to a PDF, the scanner's internal software does that, and then passes it on to the Server for delivery. To verify this, manually attach a PDF to a new email and send it to someone internal. If the document goes to the recipient properly then it is not an issue with your Server as the Server will not differentiate a PDF attachment from a scanner versus one from Outlook. This would lead to looking at the settings within your scanner.

However, if it translates the PDF attachment the same then it would not be the scanner as that would have been removed from the test. At that point it would be time to look at a setting on the Server - which one I do not know.

Start there and let us know.
0
 
DanNetwork EngineerAuthor Commented:
I am able to send an email with PDF attachments just fine.
0
 
DanNetwork EngineerAuthor Commented:
Thanks anyways for your help or willingness.  I've talked to zoom copiers, our vendor and they just blame exchange, so I am not getting anywhere with them.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now