Exchange 2013 not attaching files as PDF

Dan
Dan used Ask the Experts™
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We have a Toshiba e900 copier/scanner and everything worked fine with our exchange 2007 server.  As soon as I upgraded to exchange 2013, now when I scan and send an email, it just displays the email as raw text (random characters) in the body of the email, instead of attaching the scan as a PDF.

I have attached an example email of what I get when performing a scan.
Something in exchange is not converting the scan to a PDF, not sure what though??

Any ideas or thoughts?
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Commented:
Are you using the Thunderbird mail client?
DanNetwork Engineer

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Commented:
Outlook 2010 and 2013 as clients.  It used to work fine before upgrading to exchange 2013.
Commented:
Ok, Outlook. I asked about Thunderbird because it works with MIME formats differently than other applications, which is how this attachment and scan is processed.

The Server will not 'convert' the scan to a PDF, the scanner's internal software does that, and then passes it on to the Server for delivery. To verify this, manually attach a PDF to a new email and send it to someone internal. If the document goes to the recipient properly then it is not an issue with your Server as the Server will not differentiate a PDF attachment from a scanner versus one from Outlook. This would lead to looking at the settings within your scanner.

However, if it translates the PDF attachment the same then it would not be the scanner as that would have been removed from the test. At that point it would be time to look at a setting on the Server - which one I do not know.

Start there and let us know.
DanNetwork Engineer

Author

Commented:
I am able to send an email with PDF attachments just fine.
DanNetwork Engineer

Author

Commented:
Thanks anyways for your help or willingness.  I've talked to zoom copiers, our vendor and they just blame exchange, so I am not getting anywhere with them.

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