Solved

email problems

Posted on 2014-02-25
18
184 Views
Last Modified: 2014-04-29
Hi,

Just finished setting up exchange and clients on an old server (2003).  Mail seems to be coming through from other emailers, but did a test send to an outside email.  The outside email address received it, I replied to the mail but got a mailer daemon error message.

Things I noticed are that the email address received from the exchange client still had the:
xxx@xxxx.local.

Very odd as other mails are coming in?

Thanks,

Snowy
0
Comment
Question by:Snowington
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 12
  • 2
  • 2
18 Comments
 
LVL 31

Accepted Solution

by:
Frosty555 earned 500 total points
ID: 39886354
What's the default reply-to email address set to for your users according to the user's properties in Active Directory?

If it is set to the internal domain name it would explain your problem because the messages you send would have the .local domain as their From address.
0
 

Author Comment

by:Snowington
ID: 39886376
Under the user properties, there are various tabs.  Not sure if it's the general tab, account tab, etc.

They all say .local
0
 

Author Comment

by:Snowington
ID: 39886399
Here's a screenshot for you..
servercapture.JPG
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 

Author Comment

by:Snowington
ID: 39886438
Can you still help me with this please?
0
 

Author Comment

by:Snowington
ID: 39886584
Hi.  Did as you suggested and changed the email address to the normal one in the general tab on the user properties on the server.  Comes up with the email address (domain address not the .local now, tried to send back, no complaint this time, but still not coming into the inbox on the client machine?
0
 
LVL 31

Expert Comment

by:Frosty555
ID: 39886688
The screenshot you showed me does indeed prove that your problem is that your users do not have an external domain name as the default reply-to address for their mailbox.

You need to set up a recipient policy (or modify your existing one) so that the correct From address is set as the default for all of your users. Otherwise the changes you made will get reverted after a few minutes. Read here:

http://support.microsoft.com/kb/822447

A more detailed guide is here:

http://www.petri.co.il/configure_exchange_2000_2003_to_receive_email_for_other_domains.htm

Of course all of the rest of the networking and configuration needs to be correct, too - you need a static WAN IP address, you need MX records set for your external domain name's public nameservers so that outside servers know where to send the mail to, and you need appropriate rules and port forwarding on your router so that the traffic on port 25 reaches your Exchange server. Your ISP needs to not be blocking port 25, you need an appropriately configured SMTP connector in Exchange 2003 to receive the mail and port 25 on your Exchange server's firewall needs to be open. If communication on port 25 is not possible, you need an email gateway and a smarthost to receive and send the mail on your server's behalf. But I'm assuming all that stuff has already been done.
0
 

Author Comment

by:Snowington
ID: 39886730
Everything seems to be in place ok as the server was originally working fine before upgrades.  I just attached the clients to the server, exchange wise and connected to the existing user.  
Firewall rules, policies and porting has not been messed with.  I did, however, have to repair the mail database, if that has anything to do with it?
0
 

Author Comment

by:Snowington
ID: 39886737
Also since changing the email in user properties, nothing coming down, though sending seems perfect
0
 

Author Comment

by:Snowington
ID: 39888390
You still about?
0
 

Author Comment

by:Snowington
ID: 39889090
Hello?
0
 
LVL 78

Expert Comment

by:arnold
ID: 39896714
Check the inbound smtp connector log to see whether connections from external sources are being recorded/reported.

Double check the DNS records nslookup -q=MX yourdomain.com
Pry to connect to the exchangers reported.
Attempt an smtp session.

Your issue might be that your configuration does not have a functional incoming receiver.
The messages are not bouncing which suggests that it is not getting to the rebuilt server, or the rebuilt server has a catch-all.

Internally try sending an email to a non existent internal user.  Do you get an NDR no such user?
0
 

Author Comment

by:Snowington
ID: 39896902
Thanks.  I'll check out the settings and run some tests..
0
 

Author Comment

by:Snowington
ID: 39896915
Just to let you know again.  It's inbound mail to the client that I'm having trouble with. POP and IMAP services are both started in services.  Mail can be sent out fine.  So not sure if SMTP is the problem here?

Thanks,

S
0
 
LVL 78

Expert Comment

by:arnold
ID: 39897296
SMTP is the outgoing/incoming message exchange protocol.
The default server to server exchange is using port 25

The sending out is an on demand process. I.e.
Run netstat -an | find /I ":25" | find /I "listen"

What mail server/port is your outgoing configuration uses?
Your internal sending out might use a different port. Secure 465 or an of port 587, etc.

Try connecting from outside your LAN to yourmailserver.yourdomain.com 25
0
 

Author Comment

by:Snowington
ID: 40030066
I've requested that this question be deleted for the following reason:

sorted
0
 

Author Closing Comment

by:Snowington
ID: 40030067
thanks
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Bing Maps Add-in in Exchange 2016 1 78
Monitor incoming/outgoing email 4 24
Exchange 2013 Message Tracking 3 39
EMAIL RANGES BASED ON CURRENT TIME 12 41
Read this checklist to learn more about the 15 things you should never include in an email signature.
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question