Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Microsoft Outlook 2013 Crashes Regularly

Posted on 2014-02-25
6
1,477 Views
Last Modified: 2014-03-01
Dear Experts,

I have been using Microsoft Outlook 2013 (32bit) for almost a year and it crashes and freezes occasionally.  When I compose a new email or reply back to an email and finish writing the body text, as soon as I click on "send" button  it stops responding and I have to close Outlook and restart it. It happens almost 25% of the time. I have never had this problem with previous versions of Microsoft Outlook! I have had this problem on three Toshiba laptops and Ultrabook with Windows 8 Professional (64 bit).
0
Comment
Question by:AghaFerry
  • 4
  • 2
6 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 39886706
I use Outlook 2013 on Windows 8.1 Pro 64-bit. I use the 32-bit version of Office / Outlook. I do not have this issue.

1. Are the mail files too large?  Near maximum size is not comfortable for Outlook.

2. Did you scan the machines for malware?

3. Are you running Windows 8.1?  This is an improvement over Windows 8. Also recent IE 11 patches improved Windows 8.1 reliability.

4. Are you keeping Office 2013 patched up to date?

5. You might look for conflicting software you have installed. For example, I use Symantec Endpoint Protection. Try disabling your A/V temporarily on a problem computer and see if sending continues to crash.
0
 

Author Comment

by:AghaFerry
ID: 39886759
Hi John,

Thank you for your response. Here are my answers to your questions and comments:

1. No, they are not.
2. Yes, regularly with the latest version of Kaspersky.
3. Yes, I am.
4. Yes, I am.
5. I will try it and will keep you posted.

Thanks.
0
 
LVL 93

Accepted Solution

by:
John Hurst earned 400 total points
ID: 39887001
I have heard issues with Kaspersky before, so try without Kaspersky temporarily and see if that alleviates the problem.
0
Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
LVL 93

Expert Comment

by:John Hurst
ID: 39891763
@AghaFerry - Any luck with Kaspersky?

If your Anti Virus is not the issue, then we would need to look at repairing Office or re-installing Office.

Also try Outlook in a different Windows User Profile to see if profile corruption may be the issue.
0
 

Author Comment

by:AghaFerry
ID: 39897939
Hi John,

I was using Kaspersky Internet Security 2013. I uninstalled it and installed version 2014. So far I had no issues. So it seems it was the conflict between Kaspersky  2013 and Outlook. If I see it happening again I will keep you posted.

Thank you for your help. Appreciate it.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 39897946
@AghaFerry - Thank you for the update. I have heard of the Kaspersky issues before and I am glad the new version solved your issue. Thanks again, and I was happy to help.
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In case Office 2010 has not been deployed in your environment, this article may be quite useful. In our office, we wanted a way to deploy Microsoft Office Professional Plus 2010 through an automated batch file via logon script. This article is docum…
Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
This video walks the viewer through the process of creating envelopes and labels, with multiple names and addresses. Navigate to the “Start Mail Merge” button in the Mailings tab: Follow the step-by-step process until asked to find the address doc…
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…

792 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question