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Microsoft Outlook 2013 Crashes Regularly

Posted on 2014-02-25
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Last Modified: 2014-03-01
Dear Experts,

I have been using Microsoft Outlook 2013 (32bit) for almost a year and it crashes and freezes occasionally.  When I compose a new email or reply back to an email and finish writing the body text, as soon as I click on "send" button  it stops responding and I have to close Outlook and restart it. It happens almost 25% of the time. I have never had this problem with previous versions of Microsoft Outlook! I have had this problem on three Toshiba laptops and Ultrabook with Windows 8 Professional (64 bit).
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Question by:AghaFerry
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by:John Hurst
ID: 39886706
I use Outlook 2013 on Windows 8.1 Pro 64-bit. I use the 32-bit version of Office / Outlook. I do not have this issue.

1. Are the mail files too large?  Near maximum size is not comfortable for Outlook.

2. Did you scan the machines for malware?

3. Are you running Windows 8.1?  This is an improvement over Windows 8. Also recent IE 11 patches improved Windows 8.1 reliability.

4. Are you keeping Office 2013 patched up to date?

5. You might look for conflicting software you have installed. For example, I use Symantec Endpoint Protection. Try disabling your A/V temporarily on a problem computer and see if sending continues to crash.
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Author Comment

by:AghaFerry
ID: 39886759
Hi John,

Thank you for your response. Here are my answers to your questions and comments:

1. No, they are not.
2. Yes, regularly with the latest version of Kaspersky.
3. Yes, I am.
4. Yes, I am.
5. I will try it and will keep you posted.

Thanks.
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John Hurst earned 400 total points
ID: 39887001
I have heard issues with Kaspersky before, so try without Kaspersky temporarily and see if that alleviates the problem.
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LVL 91

Expert Comment

by:John Hurst
ID: 39891763
@AghaFerry - Any luck with Kaspersky?

If your Anti Virus is not the issue, then we would need to look at repairing Office or re-installing Office.

Also try Outlook in a different Windows User Profile to see if profile corruption may be the issue.
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Author Comment

by:AghaFerry
ID: 39897939
Hi John,

I was using Kaspersky Internet Security 2013. I uninstalled it and installed version 2014. So far I had no issues. So it seems it was the conflict between Kaspersky  2013 and Outlook. If I see it happening again I will keep you posted.

Thank you for your help. Appreciate it.
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LVL 91

Expert Comment

by:John Hurst
ID: 39897946
@AghaFerry - Thank you for the update. I have heard of the Kaspersky issues before and I am glad the new version solved your issue. Thanks again, and I was happy to help.
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