I just received a request from one of my clients, where the Service desk department that currently monitor and reply messages from 7 different shared mailboxes. Just to clarify, service desk representatives continuously monitor these 7 shared mailboxes and they have all of these shared mailboxes added to their profiles
Here is the request
They would like to setup a unique auto reply [out of office] for each one of these shared mailboxes. The key is that the original email cannot be included in the reply email and is it possible to change the “Automatic Reply” portion of the message to simply read – Email Receipt Confirmed.
Basically Service Desk would like an auto reply email be sent every time some emails one of the email addresses [shared mailboxes]
Now, we initially thought about setting an out of office reply, but SD does not want it to show the message “Automatic reply” in the email replies.
So, we attempted to set up a rule to reply to emails using a template. This works, but only to the local profile hence the Contact Centre emails are configure differently, and outlook need to remain open for the rule to work at all times I was wondering if you may have a different way or advised on how to set this up or even if this possible.
Perhaps, we should use a transport rule? If so, please provide step-by-step solution
Our environment as per below
2 CAS Exchange 2010 servers one for each datacenter.
2 MBX Exchange 2010 servers in a DAG, same one for each datacenter
Outlook client versions 2010, 2013
Windows 2008 R2 is the OS for Exchange servers
WIndows 7 /8 is the OS for clients