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StewartGilligan asked on

network connection frustration

everyday I find myself having to reboot the router to regain internet access.  my pc is running windows 8.1 with avast antivirus and an Ethernet connection.

I hit diagnose issue and it says dns server not responding.  Verizon keeps trying to troubleshoot the modem/router netgear dsl2750b (all in one)with various results that don't work :-(.  one said that maybe the internet connection is trying to connect at too high a speed and the router times out.  huh?

one strange thing is that my outlook mail continues to send emails successfully even when the browsers are not working.  I tested it by using mobile phone to get mail and the mail from outlook arrives promptly.  I try different browsers and all are offline and cant connect to internet.  a reboot of router corrects it.

is this a router issue?

thank you
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amclaughlin01

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Frosty555

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StewartGilligan

thank you :-)
amclaughlin01

I had similar issues with Comcast.  They ended up replacing both the cable modem and ran a new cable to the house.  I fought with them for 3 months to get them to fix the issue.... I don't see anything on my end, must be on your network standard response from them...

To their surprise, after replacing those two resolved all issues.

My point is don't bang your head against the wall too much, as it is most likely their equipment.
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