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Avaya Ars Analysis

Posted on 2014-02-25
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Last Modified: 2014-03-14
Hello,

Within Avaya Site Manager,  ARS Analysis table (list ars analysis location 1)  we have some entries I believe are no longer needed.  For instance we have entries for digits 3,4,5 for min and max digits of 7 going out route path 4 hnpa.  If Im not mistaken I believe these were needed before ten digit dialing.  So currently if someone is calling 13305551212 it will dial 5551212.  Beside truncating the number what else were these used for?  If I delete them will all dialing be ten digits unless otherwise setup in (list ars analysis location 1)?

Thank You
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Question by:silvercas
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JRSCGI earned 500 total points
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You are correct that the entries set for 7 digits would be for local exchange numbers when not using a ten digit dialing sequence.  With Avaya's ARS, you could insert digits to turn them into 10 digits, but it is better to just have the users dial ten, then the entries are not needed. They don't get used if no one is trying to dial 7 digit calls, so you can delete them or leave them as you desire.  If it is doing a conversion and you want to get users to only dial 10, then you should delete the entries.

However, your example is not quite right.  What the translation would do is to take someone dialing 5551212 and insert 330 to create ten digits or insert 1+330 if your carrier support E.164 dialing.  So the ARS entry you describe does not truncate any calls.

What you want to make sure is that you have entries for all ten digit dialing sequences and LD sequences.  You most likely are covered - assuming you have local exchange entries in there such as a 330 digits with min and max of 10.  You may also have one for 234 if it is local as well.

If you want to post your ARS Analysis table I can check to make sure it is correct before you make any changes.
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