Solved

IIS 7.5: set up SMTP service, but cannot relay mail from external devices

Posted on 2014-02-25
3
2,377 Views
Last Modified: 2014-03-13
I've got a Windows Server 2008 R2 webserver running IIS 7.5. I've configured the SMTP service, and am able to send test messages from the server itself. However, I'm trying to configure a scanner on another network to use the SMTP server to send scanned documents, and that's where I'm running into trouble.

The SMTP service is configured to use the IP address of the server. For the qualified domain, I'm using smtp.[mydomain].com, which resolves to the server's IP. I'm using dedrelay.secureserver.net (GoDaddy dedicated server relay) as a Smart Host.

In the SMTP settings, I've authorized anonymous access in access control and outbound security. I've also authorized the router and firewall IPs of the printer's network in both Connection Control and Relay Restrictions. I don't think permissions are the problem, though, since the log at C:\Windows\System32\LogFiles\SMTPSVC1 doesn't show anything other than the test messages I sent from the server itself, but if there's somewhere else I can check this, please advise.

It could be that I'm putting the wrong settings into the printer. All I'm doing is entering smtp.[mydomain].com — I've pinged that domain from the printer's network, and it resolves to the correct IP. The printer claims to have successfully sent the file, but I don't see anything in the server's SMTP log or the mail queue.

Any suggestions? If there's any other information you need about my SMTP configuration, just ask. Thanks in advance for your help!
0
Comment
Question by:nettech4423
  • 2
3 Comments
 
LVL 34

Accepted Solution

by:
Shreedhar Ette earned 500 total points
ID: 39887622
On SMTP Properties. Under Access tab, click on the Connection button. Select Only the list below and then click Add. Enter Scanner IP addess and then click OK:
0
 

Author Comment

by:nettech4423
ID: 39887636
Shreedhar — thanks for the reply! Sadly, I've tried that; the scanner address appears to the SMTP server as the IP of the network's firewall, but I also added the router IP just to be safe. Again, I'm not seeing any requests to the SMTP service (allowed or denied) in the server logs.
0
 
LVL 34

Expert Comment

by:Shreedhar Ette
ID: 39892499
Add a desktop ip address to SMTP Settings and execute below command from command prompt

telnet servername 25

Report the output here.
0

Featured Post

Do email signature updates give you a headache?

Do you feel like all of your time is spent managing email signatures? Too busy to visit every user’s desk to make updates? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today!

Join & Write a Comment

You might have come across a situation when you have Exchange 2013 server in two different sites (Production and DR). After adding the Database copy in ECP console it displays Database copy status unknown for the DR exchange server. Issue is strange…
A procedure for exporting installed hotfix details of remote computers using powershell
This tutorial will show how to push an installation of Backup Exec to an additional server in both 2012 and 2014 versions of the software. Click on the Backup Exec button in the upper left corner. From here, select Installation and Licensing, then I…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now