Solved

Windows 8 Settings Will Not Open

Posted on 2014-02-25
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7,205 Views
Last Modified: 2014-02-26
I am running Windows 8.1. I can open the Control Panel, but when I point to the right side of the screen, and the "Settings" icon appears, and then "Change PC Settings", I click it and nothing happens, other than just a blank screen the color of my Windows theme. It just sits like this. If I tap the mouse, it flashes back to my Start screen. I am quite crippled because of this. I check out the Microsoft Support forums and they say to just create a new user. Well, first of all, that won't fix the actual problem, and secondly, I can't even create a new user because when I try doing so under Control Panel, it tries taking me back to Settings and Settings won't open.
(Which brings me back to this question, why am I still using Windows? lol...)
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Question by:Clayton Decker
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Expert Comment

by:Netman66
ID: 39887579
Are you sure you have Admin rights as your user?

Go to a Run box (Windows Key+R).
Type - control userpasswords2
Check to see what group your user is in.
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Author Comment

by:Clayton Decker
ID: 39887649
Yes I am the Administrator and the only user.
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Expert Comment

by:Netman66
ID: 39887801
There should be something in the Event Logs relating to this.  I can't see how you can select something only to have it ignore you - without, at least, leaving an event somewhere.

Are you using the mouse or touchscreen?  Perhaps it's a driver issue.
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Author Comment

by:Clayton Decker
ID: 39887827
I know. I have no idea what is going on. I am using a mouse (touchpad), but, according to Driver Booster, my drivers are up to date. I have posted two screenshots. I know they don't really tell anything, but they might kind of give you an idea where I'm at. As I said, there is a Windows forum thread on this same issue, but their answers don't do anything. Start ScreenAfter Clicking on Settings
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Expert Comment

by:Netman66
ID: 39887845
You've obviously customized your desktop and Settings menu, since you don't have much there.

Try changing themes, to see if the skin might be causing it.
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Author Comment

by:Clayton Decker
ID: 39887862
Well, I can change my Desktop theme, but not my Start screen skin, because to change the Start skin, I have to access the Settings app.
I tried launching the Settings app from the "PC Settings" icon under more programs on the Start screen (ie, not by hovering on the right side of the screen). When I do this, the purple background and gear icon of the Settings app covers the screen for about a second, then flashes off. Nowhere to be seen.
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Expert Comment

by:Netman66
ID: 39888443
Sounds like something's up. Malware or virus?  Can you download Malwarebytes and run a full scan?  Maybe do the same with your AV.

If that all comes back good, then time to try to restore to a date when this worked or do a repair.
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Author Comment

by:Clayton Decker
ID: 39889135
I run Malwarebytes regularly, but I'm running another scan now.
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Author Comment

by:Clayton Decker
ID: 39890204
I ran Malwarebytes, Avast full scan, and Avast boot scan. None of these scans show anything malicious.
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Expert Comment

by:Netman66
ID: 39890221
I think it's time to try a system restore to a previous date when it worked.  Barring that, a repair may be necessary.

Can't say I've ever seen your problem anywhere else!  Normally, you would see some kind of error reported somewhere.  Strange.
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Author Comment

by:Clayton Decker
ID: 39890244
How would I do a repair?
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Author Comment

by:Clayton Decker
ID: 39890277
Is this the error we're looking for in the Even Viewer?

Log Name:      Application
Source:        Microsoft-Windows-Immersive-Shell
Date:          2/26/2014 2:27:09 PM
Event ID:      5973
Task Category: (5973)
Level:         Error
Keywords:      

Description:
Activation of app windows.immersivecontrolpanel_cw5n1h2txyewy!microsoft.windows.immersivecontrolpanel failed with error: This app does not support the contract specified or is not installed. See the Microsoft-Windows-TWinUI/Operational log for additional information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />
    <EventID>5973</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>5973</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000000</Keywords>
    <TimeCreated SystemTime="2014-02-26T21:27:09.350934400Z" />
    <EventRecordID>54761</EventRecordID>
    <Correlation />
    <Execution ProcessID="3876" ThreadID="4720" />
    <Channel>Application</Channel>
    <Computer>Brian-Gateway</Computer>
    <Security UserID="S-1-5-21-3320385414-4014526810-1895738099-1000" />
  </System>
  <EventData>
    <Data Name="AppId">windows.immersivecontrolpanel_cw5n1h2txyewy!microsoft.windows.immersivecontrolpanel</Data>
    <Data Name="ErrorCode">-2144927148</Data>
  </EventData>
</Event>
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Accepted Solution

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Netman66 earned 500 total points
ID: 39890347
Give this a shot.

open cmd open with ADMINISTRATOR :

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\camera\AppxManifest.xml
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\FileManager\AppxManifest.xml
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\ImmersiveControlPanel\AppxManifest.xml

Each line that begins with powershell is a single command.

Let me know if it works.
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Author Comment

by:Clayton Decker
ID: 39890493
That fixed it! What did that command do? Or what was the problem to begin with?
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Expert Comment

by:Netman66
ID: 39890508
Several manifests didn't register with proper execution rights. Honestly, I would not have known about this without seeing the error message and a little help from Microsoft.

http://answers.microsoft.com/en-us/windows/forum/windows_8-winapps/i-cant-open-any-windows-8-apps-including-pc/aaa88b5e-98c6-4958-a896-b991b924e4f0

Credit where credit is due!
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