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Sync Issue with Outlook and Webmail Accounts

Posted on 2014-02-25
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Last Modified: 2014-03-05
Hey All,

I have a customer who is having issues syncing her Outlook and Webmail together on the Outlook Client. Working in Web Hosting for a few years now, I know that email issues may be similar in some aspects but are rarely the same. That being said any help is appreciated. Here is the issue / error she receives:

Keep in mind, this is just one of many accounts this customer has (email accounts). She's running her site on one of our Windows 2012 servers / Hyper-V shared.

Error:

14:09:01 Synchronizer Version 15.0.rup

14:09:01 Synchronizing Mailbox '*** Email address is removed for privacy ***'

14:09:01 Synchronizing local changes in folder 'Drafts'

14:09:02 Error synchronizing folder

14:09:02 [800CCC0E-0-0-430]

14:09:02 Done

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Question by:ForFracksSake
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Manpreet SIngh Khatra earned 1500 total points
ID: 39894483
Did the user try creating a new Profile ?
Since when did the sync errors start and what item was placed in the drafts at that time ?
There is some corrupted or an item that due to some reason isnt syncing with the server causing this error ... does this show up multiple times a day or is this one of the instances ?

- Rancy
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by:ForFracksSake
ID: 39907911
Thank you very much, and my apologies for the delayed response. It turned out to be an issue with the dreaded mailchannels
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