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Exchange 2013 all mail going to administrators mailbox

Posted on 2014-02-26
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Last Modified: 2014-02-27
Hi Everyone

Environment : Server 2012 std / Exchange 2013 std
Updates : Fully updated

All user mail within my clients organisation is going to the administrators mailbox.
Whatever internal users send and receive is going to the admin mailbox all the time.


How can this be disabled?
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Question by:aNaLyz3R
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LVL 3

Expert Comment

by:Krishna Patil
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Do you have any transport rules/Journal rules configured?

Do actual users receive mails in their mailbox, or just admin receives it?
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Author Comment

by:aNaLyz3R
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All users receive their mails accordingly.
No transport rules are configured at all.
It's as though the admin account is cc'd in every type of communication { external & internal }.
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LVL 3

Expert Comment

by:Krishna Patil
Comment Utility
Can you confirm there are no transport rules by running following command
Get-TransportRule

This is not about, not trusting you. but just to isolate root cause :)
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Author Comment

by:aNaLyz3R
Comment Utility
Please see the attached snip of what i am detecting in the adAdmin Mailboxmin mailbox.
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Author Comment

by:aNaLyz3R
Comment Utility
If i run the Get-TransportRule nothing is displayed, just moves to the next command prompt line.
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Author Comment

by:aNaLyz3R
Comment Utility
Every internal user that sends a mail out, their msg goes to the administrators mailbox with the following entry :

Microsoft Outlook <MicrosoftExchange329e71ec88ae4615bbc36ab6ce41109e@companyname.co.za>
on behalf of < internal username >
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Shouldn't all users have the same email signature?

You wouldn't let your users design their own business cards, would you? So, why do you let them design their own email signatures? Think of the damage they could be doing to your brand reputation! Choose the easy way to manage set up and add email signatures for all users.

 

Author Comment

by:aNaLyz3R
Comment Utility
This explains the Client Submission probe :

http://kx.cloudingenium.com/microsoft/servers/exchange/exchange-2013/why-is-my-exchange-2013-server-generating-a-lot-of-emails-from-maildeliveryprobemaildeliveryprobe-com-and-inboundproxyinboundproxy-com/

So that can be ignored.
I think we just need to find out why a copy of all users int /ext mail ends up in the admin mailbox....
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LVL 3

Expert Comment

by:Krishna Patil
Comment Utility
Hi, for short time, can you try Disabling health manager service and try mail send.
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Author Comment

by:aNaLyz3R
Comment Utility
Sorry is this to resolve the duplicate mails going to the admin account - from and to all users?
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Accepted Solution

by:
Andy M earned 500 total points
Comment Utility
Can you check the journal settings on your mailbox databases - is this enabled with the admin mailbox listed as the user?
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Author Comment

by:aNaLyz3R
Comment Utility
I removed the entry by going to the DB / Maintenance / Removed Journal Recipient Entry.

Thanks that's sorted.

However coming back to the main issue all users mails are still going to the admin account.

Please help!!!
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LVL 3

Expert Comment

by:Krishna Patil
Comment Utility
Did you restart Exchange services(Tansport related) after that.
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Author Comment

by:aNaLyz3R
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I am going to restart the server tonight for maintenance. Will confirm result in the morning. Thanks
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