Cannot open email in Outlook 2007 from network workstation
Posted on 2014-02-26
I am one of the system administrators for a customer network for approx. 100 users. The network (rack, components and cables, etc.) was shutdown a couple weeks ago and packed up in prep for a scheduled work location move that occurred over the past weekend. The network was reconfigured and it is now back up and running.
One problem we have encountered during our testing of the network being back up is Outlook 2007 on network workstations. Our Mail server is back up and seems to be functioning properly. We use Microsoft Exchange 2010 and it launches successfully and we can see all the email accounts within exchange. Unfortunately, when logged in as a network user and launching outlook 2007 from a network workstation, we encounter the following message:
"Cannot open your default e-mail folder. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your offline folder file."
Of course our email worked properly before we moved so now we are looking for a resolution to our problem. If it's not working during our testing then we know users will have similiar problems when the workstations are redeployed for use.
I've checked the mail server (connections, logs, properties, settings,services) and can't find anything that can help me figure out the resolution because everything seems to be working on the mail server atleast.
thanks in advance!