Trouble adding printer on network

jerryesd
jerryesd used Ask the Experts™
on
I am having a problem adding a network printer to a Mac (Mountain Lion).

I install the drivers on the Mac. I then open System Preferences and then Print and Scan. I click the + button to add a printer. The printer I want to add is in the list as kind bonjour. I select the printer and auto select fails. In the Use field, I select "Select Printer Software...". The Printer software dialog box is display but is empty.

The auto select should be be able to identify the printer. It is not. What could cause it to not be able to identify the printer?

The printer works fine and is setup on the network properly. I have setup other identical Macs to print to this printer and auto select has work just fine. The problem seems to be specific to this Mac.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Is this Mac on the network?  Has that been confirmed?

Author

Commented:
Yes.
I suggest to reset the printing system. Follow Apple's instructions and you have a clean cups (printing system) setup. Then re-add the printer.

http://support.apple.com/kb/ht1341

Author

Commented:
That was it. The printing system deeded to be reset.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial