Crystal Format with Multiple Columns Grayed Out

We have a labels report from our ERP software company that we need to modify.  It is currently set to print on 8.5x11 paper, 2 across, 2 down.  

We need to modify to print on a 4x6 label.  For some reason when I am in the Section Expert > Details section the "Format with Multiple Columns" is grayed out.  

How can I remove this?  I need to set all data to one 4x6 label.
maverick0728Asked:
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mlmccCommented:
DO you know how the report was created?

I believe if the report was created with the LABEL wizard, you can't change the report design as it is controlled by the label paper chosen.

Have you tried changing the paper it uses in the printer driver rather than changing the report itself.

mlmcc
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maverick0728Author Commented:
I've tried changing the paper, but it still leaves the detail section grayed out.  What is the best way to start a new report and leave all my database settings alone?  This is a report designed by our ERP software vendor and I don't want to mess with their already set for the report.
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mlmccCommented:
The way I do it is to click NEW REPORT
Set the database (you could choose the existing view)
At that point I click OK/FINISH in the wizard and do the rest manually.

If you are printing a standard Avery label then you could start with the label expert/wizard and choose the appropriate Avery label as the paper.

mlmcc
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maverick0728Author Commented:
thanks that worked
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