Windows version
I had a computer crash in the office yesterday, and quickly bought a replacement. The new machine comes out of the box with Windows 8.1 and Internet Explorer 11.
I fired it up and tried to install the proprietary reservations software we use (this is a travel agency). It won't install.
I called the company, Amadeus, to see what is the problem, and it appears that the software won't work with Windows 8.1 or IE 11. Absolutely must be 8.0 and IE 9 or 10.
Can anybody tell me what I have to do to get this computer back to those earlier versions? This is a mission-critical computer, so I consider this request very urgent. I'll be watching to replies!
I fired it up and tried to install the proprietary reservations software we use (this is a travel agency). It won't install.
I called the company, Amadeus, to see what is the problem, and it appears that the software won't work with Windows 8.1 or IE 11. Absolutely must be 8.0 and IE 9 or 10.
Can anybody tell me what I have to do to get this computer back to those earlier versions? This is a mission-critical computer, so I consider this request very urgent. I'll be watching to replies!
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AdrienneSperber
You can only run IE11 in windows 8.1
right click on software setup and select compatibility troubleshooter and install it and set comtiblity for that site .......
compatiblity.jpg
compatiblity.jpg
ASKER
Looks like I only have the "plain-old" 8.1, which seems to mean there is no hope to install a copy of Win 7.
I have a Windows 7 disk that came with the refurbished machine that crashed yesterday, complete with its activation code. However disk say it is only for a refurbished PC. Do you suppose I could use that, or would it be ae of time to install. If I completely reformat the disk before beginning, would that help?
I have a Windows 7 disk that came with the refurbished machine that crashed yesterday, complete with its activation code. However disk say it is only for a refurbished PC. Do you suppose I could use that, or would it be ae of time to install. If I completely reformat the disk before beginning, would that help?
ASKER
Compatibility fix might work, but my supplier refuses to do anything with 8.1.
C
C
It depends on where you live. OEM licenses generally are only for the original PC where that license first was activated on. In some European countries though you are allowed to transfer OEM OS's to another PC. But certainly not in the America's.
You could try returning the PC to the vendor and replace it with one that includes an OS you can use.
You could try returning the PC to the vendor and replace it with one that includes an OS you can use.
That is a system builder copy (OEM). Since it was previously activated the license is bound to that older machine.
ASKER
The OEM version that came on the new machine hasn't been activated yet, at least not by me.
Does this help?
Does this help?
No. Those versions are pre-activated and don't need additional activation.
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If you do keep the PC and install another OS on it, make sure you have made recovery media or an image based backup first, so that you can bring it back to the factory setup if needed. Chances are that your software will eventually be updated to run on Windows 8.1...
A further option would be, should you have a legitimate copy of Windows 7, to install it as a VM using Oracle's VirtualBox. You could then run your IE 10 from within that VM until the software has been adapted to run on IE 11.
A further option would be, should you have a legitimate copy of Windows 7, to install it as a VM using Oracle's VirtualBox. You could then run your IE 10 from within that VM until the software has been adapted to run on IE 11.
You've tried using the compatibility settings both for the application and for internet explorer ?
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ASKER
I finally finessed the issue by replacing the defective motherboard on the old, crashed computer, thereby preserving all old files and software compatibility.
Thanks to all for your suggestions!
C
Thanks to all for your suggestions!
C