Backing up Windows 2012 system state using BackupExec 2010 R2 issue

We have a Windows Storage Server 2012 (WS5400D0804) that we use for our company data. Our media server has Windows Server 2008 R2 as the OS and are using Backup Exec 2010 R2. There were some errors occurring in the Backup Exec for our full weekly backup which led me to a fix on Symantec's website. After I applied the registry fix, I wanted to test backing up the system state for our Windows Storage Server 2012. Upon trying to back it up, it was taking forever. I let it sit for 1.5 hours 2 times and it never succeeded. I looked at the log from the week before to see how long the system state was generally taking on our full weekly Friday backup and it turns out it is taking 5 hours to complete which is ridiculous!!! I looked at our Windows Server 2008 R2 system state backup from the week before to see how long it takes that one to backup and it only takes 2 minutes and it is twice the size. We do have the Backup Exec Windows Server agent on the  2012 server, too. Why is this taking 5 hours to try and backup the system state for our 2012 server? Any information would be greatly appreciated. I will attach screenshots of the settings that are used for the backups in BackupExec also.

(The error that was coming up at first that led me to look at this in the first place, was "VSS Snapshot warning. File %BeBootDrive%\bootmgr is not present on the snapshot.")

(Tape Drive = Dell Powervault LTO3-080)

Thanks,

Allison
BE.png
BE3.png
BE4.png
BE.png
BE2.png
f4ichick02ITAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Cliff GaliherCommented:
Backup Exec 2010 R2 does not support Server 2012 at all and yes, in this instance, support means it doesn't work right.  Server 2012 was added only to 2010 R3, and only with service pack 3.

Additionally, storage server 2012 is technically not even supported with 2010 R3, but core, standard, datacenter, essentials, and foundation are. Chances are it *would* work, but if there were ever a DR issue and support were required from Symantec, you'd be in untested and murky waters.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
f4ichick02ITAuthor Commented:
Thank you for the information. We are going to upgrade to Backup Exec 2010 R3 next week to see if it makes this error go away and I figured that it did not "officially" support Windows 2012 storage server but I just figured I would ask anyways in case someone else was experiencing this issue or came across this before. Thank you for your input though.
0
f4ichick02ITAuthor Commented:
It was basic information I already knew but it did however convince my boss to let us try and upgrade to Backup Exec 2010 R3 next week.
0
f4ichick02ITAuthor Commented:
I just wanted to add another comment to my post about what happened after updating to Backup Exec 2010 R3. I upgraded to 2010 R3 and on our next full backup where the Windows Storage Server 2012's system state gets backed up, it only took roughly an hour compared to the 5 hours it was taking before. Our Windows 2008 R2 server only takes minutes so I really think that 1 hour is still to long but it is way better than 5 hours like before! I hope this helps anyone out that is in the same boat.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.