dstewart83161
asked on
IE is a dead stick
I have a user who now cannot use IE for any web browsing. It will not allow any typing of URL and will not respond to any favorite links. Have tried to look at settings and nearly everything is grayed out so I cannot get to any point where I could restore defaults.
We've tried all the usual, deinstall and reinstall IE, disable the feature and reinstall, restore to previous point from a week prior, nothing is allowing IE to be usable. Thank goodness we had Chrome installed so he can still get to the web.
Need to get this fixed though, anything else that I can do, like registry changes to bring it back to life?
We've tried all the usual, deinstall and reinstall IE, disable the feature and reinstall, restore to previous point from a week prior, nothing is allowing IE to be usable. Thank goodness we had Chrome installed so he can still get to the web.
Need to get this fixed though, anything else that I can do, like registry changes to bring it back to life?
SOLUTION
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You may also try a repair install.
ASKER
Yes, we created another profile and the problem followed it.
Not sure how to perform a repair install on Internet Explorer? have downloaded the installer a couple of times and run it but to no avail.
Not sure how to perform a repair install on Internet Explorer? have downloaded the installer a couple of times and run it but to no avail.
Repair install of your OS (not IE 11).
What happens if you run with no addons?
Open Start > All Programs > Accessories > System Tools > Internet Explorer (No Add-ons).
command line iexplore.exe -extoff
Have you scanned for malware? http://www.malwarebytes.org
Open Start > All Programs > Accessories > System Tools > Internet Explorer (No Add-ons).
command line iexplore.exe -extoff
Have you scanned for malware? http://www.malwarebytes.org
ASKER CERTIFIED SOLUTION
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ASKER
One solution selected caused other ideas which I leveraged myself to figure out the problem. Virus found but did not entirely fix the problem. Going into Safe Mode to correct problem was my idea.
Great. You fixed it. :-)