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IE is a dead stick

Posted on 2014-02-26
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Last Modified: 2014-03-06
I have a user who now cannot use IE for any web browsing.  It will not allow any typing of URL and will not respond to any favorite links.  Have tried to look at settings and nearly everything is grayed out so I cannot get to any point where I could restore defaults.

We've tried all the usual, deinstall and reinstall IE, disable the feature and reinstall, restore to previous point from a week prior, nothing is allowing IE to be usable.  Thank goodness we had Chrome installed so he can still get to the web.

Need to get this fixed though, anything else that I can do, like registry changes to bring it back to life?
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Question by:dstewart83161
8 Comments
 
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Assisted Solution

by:amclaughlin01
amclaughlin01 earned 300 total points
ID: 39889212
Have you tried logging onto the computer using a different user or profile?  Sounds like you have a pretty nasty virus or malware.  Creating a new profile and trying that might verify if that is the problem or not.
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Expert Comment

by:aadih
ID: 39889226
You may also try a repair install.
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Author Comment

by:dstewart83161
ID: 39889245
Yes, we created another profile and the problem followed it.

Not sure how to perform a repair install on Internet Explorer?  have downloaded the installer a couple of times and run it but to no avail.
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by:aadih
ID: 39889375
Repair install of your OS (not IE 11).
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Expert Comment

by:David Johnson, CD, MVP
ID: 39889385
What happens if you run with no addons?

 Open Start > All Programs > Accessories > System Tools > Internet Explorer (No Add-ons).
command line iexplore.exe -extoff

Have you scanned for malware?  http://www.malwarebytes.org
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Accepted Solution

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dstewart83161 earned 0 total points
ID: 39897943
Ended up installing Vipre (GFI) and ran an anti-virus scan.  it found 5 virus on the machine which Norton 360 had no clue were on the machine.  Removed the virus', booted into safe mode with networking.  Finally able to get IE to allow us to see the Settings and were able to go in and reset all settings on IE.  rebooted normally and all appeared to be right with the computer again.

Thanks for your help.
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Author Closing Comment

by:dstewart83161
ID: 39908829
One solution selected caused other ideas which I leveraged myself to figure out the problem.  Virus found but did not entirely fix the problem.  Going into Safe Mode to correct problem was my idea.
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by:aadih
ID: 39909130
Great. You fixed it. :-)
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