IE is a dead stick

I have a user who now cannot use IE for any web browsing.  It will not allow any typing of URL and will not respond to any favorite links.  Have tried to look at settings and nearly everything is grayed out so I cannot get to any point where I could restore defaults.

We've tried all the usual, deinstall and reinstall IE, disable the feature and reinstall, restore to previous point from a week prior, nothing is allowing IE to be usable.  Thank goodness we had Chrome installed so he can still get to the web.

Need to get this fixed though, anything else that I can do, like registry changes to bring it back to life?
dstewart83161Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

amclaughlin01Commented:
Have you tried logging onto the computer using a different user or profile?  Sounds like you have a pretty nasty virus or malware.  Creating a new profile and trying that might verify if that is the problem or not.
0
aadihCommented:
You may also try a repair install.
0
dstewart83161Author Commented:
Yes, we created another profile and the problem followed it.

Not sure how to perform a repair install on Internet Explorer?  have downloaded the installer a couple of times and run it but to no avail.
0
10 Tips to Protect Your Business from Ransomware

Did you know that ransomware is the most widespread, destructive malware in the world today? It accounts for 39% of all security breaches, with ransomware gangsters projected to make $11.5B in profits from online extortion by 2019.

aadihCommented:
Repair install of your OS (not IE 11).
0
David Johnson, CD, MVPOwnerCommented:
What happens if you run with no addons?

 Open Start > All Programs > Accessories > System Tools > Internet Explorer (No Add-ons).
command line iexplore.exe -extoff

Have you scanned for malware?  http://www.malwarebytes.org
0
dstewart83161Author Commented:
Ended up installing Vipre (GFI) and ran an anti-virus scan.  it found 5 virus on the machine which Norton 360 had no clue were on the machine.  Removed the virus', booted into safe mode with networking.  Finally able to get IE to allow us to see the Settings and were able to go in and reset all settings on IE.  rebooted normally and all appeared to be right with the computer again.

Thanks for your help.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
dstewart83161Author Commented:
One solution selected caused other ideas which I leveraged myself to figure out the problem.  Virus found but did not entirely fix the problem.  Going into Safe Mode to correct problem was my idea.
0
aadihCommented:
Great. You fixed it. :-)
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.