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Blackberry 10 Upgrades

Posted on 2014-02-26
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Last Modified: 2014-03-06
hi

I have upgraded my BES10 box from: 6.2.0 (45) to 6.2.1 (11) to 10.1.0 (73) to 10.2.0 with no problems.
Now i have an issue with 10.2.1 r1 which crashes out soon after it starts to stopp services.

Ideas?
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Question by:CHI-LTD
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Author Comment

by:CHI-LTD
ID: 39889305
I have reverted back to 10.2.0 and its hanging on the BB Administration Service screen:


      BlackBerry® Administration Service      

The BlackBerry® Administration Service is starting. Please wait while the loading process completes.
You will be redirected to the login screen upon completion.

System loading Loading...

Also unable to login using AD auth...
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Assisted Solution

by:Rodney Barnhardt
Rodney Barnhardt earned 500 total points
ID: 39892552
Although I have not had this happen on version 10, one thing you may want to check is the path location of the executables. I had a problem after an upgrade to a service pack in BES 5 that moved the location of the executables as the installation finished.
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Author Comment

by:CHI-LTD
ID: 39894349
well, very odd.  downed the new 10.2 server and restroed the vm from backup (6.2) and ran through upgrade process again and it failed at forst hurdle 6.2.1.  
rolled back again to 10.2 server and left it running for a few minutes and all seems to be working now..
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Accepted Solution

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Rodney Barnhardt earned 500 total points
ID: 39894682
In my case, we had to fully uninstall BES and reinstall it. Support called it a corrupt install. I ran a HA configuration so I was able to move all of the users to the secondary server while I made the changes. Also, I am not sure Blackberry fully supports rollbacks, particularly if the database is on the same server. Unless the data base is quiesced before the snap is taken there will be an inconsistency since it is constantly writing. This is one reason Microsoft did not support the rollback of AD servers until 2012, when they added processes for this type of action.
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Author Closing Comment

by:CHI-LTD
ID: 39908766
all now seems reliable apart from the device permissions not applying..
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