Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Blackberry 10 Upgrades

Posted on 2014-02-26
5
Medium Priority
?
605 Views
Last Modified: 2014-03-06
hi

I have upgraded my BES10 box from: 6.2.0 (45) to 6.2.1 (11) to 10.1.0 (73) to 10.2.0 with no problems.
Now i have an issue with 10.2.1 r1 which crashes out soon after it starts to stopp services.

Ideas?
0
Comment
Question by:CHI-LTD
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 1

Author Comment

by:CHI-LTD
ID: 39889305
I have reverted back to 10.2.0 and its hanging on the BB Administration Service screen:


      BlackBerry® Administration Service      

The BlackBerry® Administration Service is starting. Please wait while the loading process completes.
You will be redirected to the login screen upon completion.

System loading Loading...

Also unable to login using AD auth...
0
 
LVL 32

Assisted Solution

by:Rodney Barnhardt
Rodney Barnhardt earned 2000 total points
ID: 39892552
Although I have not had this happen on version 10, one thing you may want to check is the path location of the executables. I had a problem after an upgrade to a service pack in BES 5 that moved the location of the executables as the installation finished.
0
 
LVL 1

Author Comment

by:CHI-LTD
ID: 39894349
well, very odd.  downed the new 10.2 server and restroed the vm from backup (6.2) and ran through upgrade process again and it failed at forst hurdle 6.2.1.  
rolled back again to 10.2 server and left it running for a few minutes and all seems to be working now..
0
 
LVL 32

Accepted Solution

by:
Rodney Barnhardt earned 2000 total points
ID: 39894682
In my case, we had to fully uninstall BES and reinstall it. Support called it a corrupt install. I ran a HA configuration so I was able to move all of the users to the secondary server while I made the changes. Also, I am not sure Blackberry fully supports rollbacks, particularly if the database is on the same server. Unless the data base is quiesced before the snap is taken there will be an inconsistency since it is constantly writing. This is one reason Microsoft did not support the rollback of AD servers until 2012, when they added processes for this type of action.
0
 
LVL 1

Author Closing Comment

by:CHI-LTD
ID: 39908766
all now seems reliable apart from the device permissions not applying..
0

Featured Post

Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
This video discusses moving either the default database or any database to a new volume.

661 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question