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RSAT on Windows 8.1 won't install

Posted on 2014-02-26
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Last Modified: 2014-03-06
Hi Experts!
It has been a while since my last time asking a question; I'm currently setting a brand new laptop on which I installed Windows 8.1 Pro 64 bits (it is a Volume License), and I'm hitting a nag with the installation of RSAT.

This is the scenario:
When I run the "Windows8.1-KB2693643-x64.msu" (downloaded from the MS website), it runs for a while and comes with "The following updates were not installed: Update for Windows (KB2693643)" (see screenshot "update-error"). The details pulled from the Updates History says:
Update for Windows (KB2693643)
Installation date: ?2/?26/?2014 8:26 AM
Installation status: Failed
Error details: Code 80092004
Update type: Important
More information:


I have checked that the language pack being used and being the primary is en-us (see screenshot "languajes").

I run the "Windows Update Troubleshooter" and it came with a message that it could not fix the latest failed update errors. I've search for a couple of days now for a solution but I have found none; I even tried to decompress the pack and install it manually, but no dice.
For extra info I have attached a screenshot of the windows features installed on the PC so far.

Any suggestions on how to troubleshoot this?
Thanks,
update-error.JPG
languajes.JPG
windows-features.JPG
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Comment
Question by:ricardocoto
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8 Comments
 
LVL 32

Expert Comment

by:PowerEdgeTech
ID: 39889559
You are sure you have have Windows 8.1 Pro?
Which version of RSAT are you attempting to install?
Have you tried disabling your AV?
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LVL 18

Expert Comment

by:TobiasHolm
ID: 39889569
The en-US language pack needs to be added prior to installing RSAT.

Have you tried this:
-                Download the Windows 8 Language Pack ISO file (RSAT page links to MSDN, I downloaded it from TechNet)
-                Double-click the downloaded file in Windows Explorer.
-                Navigate to langpacks\en-us, or langpacks\(supported RSAT language).
-                Copy the file lp.cab to a local folder.
-                In a Command Prompt or Windows PowerShell session, run lpksetup.exe.
-                In the Setup wizard, select Install display languages.
-                Browse to the location where you saved lp.cab in step 4. Click OK, and then click Next in the Setup wizard.
-                Review and accept the end-user license terms, and then click Next.
-                When the language pack installation is complete, verify that the language pack is installed by running get-windowspackage -online in a Windows PowerShell session that has been started with elevated user rights (Run as Administrator).
-                The language pack entry starts with the following:
-                Microsoft-Windows-Client-LanguagePack-Package~(GUID)~(architecture)~(supported language)~6.2.9200.16384


Also try to fully update the machine (WinUpdate) and reboot before installing RSAT.

/Tobias
0
 

Author Comment

by:ricardocoto
ID: 39889793
Hi PowerEdgeTech,
That was a quick response; thanks.
To answer your questions:
Yes, I have Windows 8.1 Pro (see attached screenshot).
I'm trying to install RSAT for Windows 8.1 (see screenshot of MS website); the file for 64 bits systems is "Windows8.1-KB2693643-x64.msu".
There is no AV installed.

Thanks,
win-ver.JPG
RSAT.JPG
0
 

Author Comment

by:ricardocoto
ID: 39889818
Hi TobiasHolm,
Thank you for answering so quick; doesn't the provided screenshot with the languages pack installed proves that the en-US language pack in indeed installed? When I run get-windowspackage -online from a PS window I get:

Package Identity : Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.3.9600.16384
State            : Installed
Release Type     : LanguagePack
Install Time     : 9/30/2013 3:50:00 PM


All updates have been applied and the laptop rebooted.
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LVL 32

Expert Comment

by:PowerEdgeTech
ID: 39889822
Sorry ... I know you posted "pro" originally ... just wanted to make sure :)

Have you run through all the Microsoft updates available?  None are listed as required for RSAT, but I wonder if one is needed.  

I just installed RSAT on 8.1 last week (forgetting it won't work with 2003 :)), and there were no issues at all, but mine was fully updated before attempting to install it.  Otherwise, I'm drawing a blank as to what would cause it to fail.

Adequate disk space?
0
 

Author Comment

by:ricardocoto
ID: 39889868
@PowerEdgeTech,

No worries, better sure than sorry.
All updates are applied (except MS Silverlight and Bing Desktop) ; disk space is plenty, more than 20GB free.
Thanks,
0
 

Accepted Solution

by:
ricardocoto earned 0 total points
ID: 39897898
Go it solved!
After a couple of days without any more input on this issue, I decided to take the plunge and do a full re-install. I installed from the same CD and only applied drivers and MS updates.
Then downloaded the RSAT again and it installed without any issues.
Thanks to all that shimmed in.
0
 

Author Closing Comment

by:ricardocoto
ID: 39908830
It was not ideal to re-install; wish there was an explanation for why it would not install.
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