Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

RSAT on Windows 8.1 won't install

Posted on 2014-02-26
8
Medium Priority
?
4,120 Views
Last Modified: 2014-03-06
Hi Experts!
It has been a while since my last time asking a question; I'm currently setting a brand new laptop on which I installed Windows 8.1 Pro 64 bits (it is a Volume License), and I'm hitting a nag with the installation of RSAT.

This is the scenario:
When I run the "Windows8.1-KB2693643-x64.msu" (downloaded from the MS website), it runs for a while and comes with "The following updates were not installed: Update for Windows (KB2693643)" (see screenshot "update-error"). The details pulled from the Updates History says:
Update for Windows (KB2693643)
Installation date: ?2/?26/?2014 8:26 AM
Installation status: Failed
Error details: Code 80092004
Update type: Important
More information:


I have checked that the language pack being used and being the primary is en-us (see screenshot "languajes").

I run the "Windows Update Troubleshooter" and it came with a message that it could not fix the latest failed update errors. I've search for a couple of days now for a solution but I have found none; I even tried to decompress the pack and install it manually, but no dice.
For extra info I have attached a screenshot of the windows features installed on the PC so far.

Any suggestions on how to troubleshoot this?
Thanks,
update-error.JPG
languajes.JPG
windows-features.JPG
0
Comment
Question by:ricardocoto
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2
8 Comments
 
LVL 33

Expert Comment

by:PowerEdgeTech
ID: 39889559
You are sure you have have Windows 8.1 Pro?
Which version of RSAT are you attempting to install?
Have you tried disabling your AV?
0
 
LVL 18

Expert Comment

by:TobiasHolm
ID: 39889569
The en-US language pack needs to be added prior to installing RSAT.

Have you tried this:
-                Download the Windows 8 Language Pack ISO file (RSAT page links to MSDN, I downloaded it from TechNet)
-                Double-click the downloaded file in Windows Explorer.
-                Navigate to langpacks\en-us, or langpacks\(supported RSAT language).
-                Copy the file lp.cab to a local folder.
-                In a Command Prompt or Windows PowerShell session, run lpksetup.exe.
-                In the Setup wizard, select Install display languages.
-                Browse to the location where you saved lp.cab in step 4. Click OK, and then click Next in the Setup wizard.
-                Review and accept the end-user license terms, and then click Next.
-                When the language pack installation is complete, verify that the language pack is installed by running get-windowspackage -online in a Windows PowerShell session that has been started with elevated user rights (Run as Administrator).
-                The language pack entry starts with the following:
-                Microsoft-Windows-Client-LanguagePack-Package~(GUID)~(architecture)~(supported language)~6.2.9200.16384


Also try to fully update the machine (WinUpdate) and reboot before installing RSAT.

/Tobias
0
 

Author Comment

by:ricardocoto
ID: 39889793
Hi PowerEdgeTech,
That was a quick response; thanks.
To answer your questions:
Yes, I have Windows 8.1 Pro (see attached screenshot).
I'm trying to install RSAT for Windows 8.1 (see screenshot of MS website); the file for 64 bits systems is "Windows8.1-KB2693643-x64.msu".
There is no AV installed.

Thanks,
win-ver.JPG
RSAT.JPG
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:ricardocoto
ID: 39889818
Hi TobiasHolm,
Thank you for answering so quick; doesn't the provided screenshot with the languages pack installed proves that the en-US language pack in indeed installed? When I run get-windowspackage -online from a PS window I get:

Package Identity : Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.3.9600.16384
State            : Installed
Release Type     : LanguagePack
Install Time     : 9/30/2013 3:50:00 PM


All updates have been applied and the laptop rebooted.
0
 
LVL 33

Expert Comment

by:PowerEdgeTech
ID: 39889822
Sorry ... I know you posted "pro" originally ... just wanted to make sure :)

Have you run through all the Microsoft updates available?  None are listed as required for RSAT, but I wonder if one is needed.  

I just installed RSAT on 8.1 last week (forgetting it won't work with 2003 :)), and there were no issues at all, but mine was fully updated before attempting to install it.  Otherwise, I'm drawing a blank as to what would cause it to fail.

Adequate disk space?
0
 

Author Comment

by:ricardocoto
ID: 39889868
@PowerEdgeTech,

No worries, better sure than sorry.
All updates are applied (except MS Silverlight and Bing Desktop) ; disk space is plenty, more than 20GB free.
Thanks,
0
 

Accepted Solution

by:
ricardocoto earned 0 total points
ID: 39897898
Go it solved!
After a couple of days without any more input on this issue, I decided to take the plunge and do a full re-install. I installed from the same CD and only applied drivers and MS updates.
Then downloaded the RSAT again and it installed without any issues.
Thanks to all that shimmed in.
0
 

Author Closing Comment

by:ricardocoto
ID: 39908830
It was not ideal to re-install; wish there was an explanation for why it would not install.
0

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article helps those who get the 0xc004d307 error when trying to rearm (reset the license) Office 2013 in a Virtual Desktop Infrastructure (VDI) and/or those trying to prep the master image for Microsoft Key Management (KMS) activation. (i.e.- C…
Windows 10 Creator Update has just been released and I have it working very well on my laptop. Read below for issues, fixes and ideas.
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question