I am not sure if this is possible or not. Our helpdesk will send us plain text emails that come from a generic account. The sixth line of every email has the employee's name in it.
I am looking for a way for me to either reply to the helpdesk email and have the employee's name entered or maybe a way (like a quick step) that will forward the email and paste in the employees name. Either way, their name will auto complete.
The admin who runs the helpdesk won't even consider adding in an email field, using ldap queries, etc...
Any help with this would be wonderful!