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Excel 2013 crashes when sharing as email attachment

Posted on 2014-02-26
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Last Modified: 2014-03-19
Thanks for looking at this problem.  I have one user on Microsoft Office 2013 Home & Business on Windows 7 Pro x64 that is having a problem with Excel crashing. The are in a spreadsheet and want to send it as an email attachment. They go to File --> Share --> Email --> Send as Attachment. I allows them to put in the recipient, subject, etc, but when they click Send it crashes Excel. They get the "Excel has stopped working" error. Here's what I have done so far:

Offline repair (Online repair tells me I have no internet connection)

Reinstalling Office

Creating a new profile in Outlook and deleting the old one

I have noticed that it only seems to do this when Outlook is open. If I try it with Outlook closed I can get them to go through fine. It is hit and miss when it crashes, but probably 50% of the time.
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Question by:Help Desk
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8 Comments
 
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Expert Comment

by:AdrienneSperber
ID: 39890096
Have you tried this hotfix:

http://support.microsoft.com/kb/2817349
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Author Comment

by:Help Desk
ID: 39890103
I did try that one, no effect.
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Expert Comment

by:AdrienneSperber
ID: 39890114
How about disabling add-in's in Excel, sometimes they cause issues like you described..
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Author Comment

by:Help Desk
ID: 39890129
Tried that as well, forgot to list that in my original post sorry.
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LVL 9

Expert Comment

by:AdrienneSperber
ID: 39892378
Did you also try disabling add-ins in Outlook?
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Author Comment

by:Help Desk
ID: 39900850
Disabling all Outlook add-ins did not fix the problem.
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Accepted Solution

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Help Desk earned 0 total points
ID: 39930095
Spent several hours with Microsoft Support and finally found a conclusion to this problem:

Apparently when you go to Share an Excel or Word document as an email attachment, it doesn't send it out right away. It goes into a queue, and when you send more than one item to that queue it can cause the program to crash. Here's the solution:

After hitting Send when you are Sharing a file as an attachment, you need to open Outlook and hit Send/Receive to clear the queue. If you do this each time you will not get the Excel or Word crashes. This solution is working for us so far. If there are any new developments on this I will post it here.
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Author Closing Comment

by:Help Desk
ID: 39939094
Found the answer through Microsoft Support.
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