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Excel 2013 crashes when sharing as email attachment

Thanks for looking at this problem.  I have one user on Microsoft Office 2013 Home & Business on Windows 7 Pro x64 that is having a problem with Excel crashing. The are in a spreadsheet and want to send it as an email attachment. They go to File --> Share --> Email --> Send as Attachment. I allows them to put in the recipient, subject, etc, but when they click Send it crashes Excel. They get the "Excel has stopped working" error. Here's what I have done so far:

Offline repair (Online repair tells me I have no internet connection)

Reinstalling Office

Creating a new profile in Outlook and deleting the old one

I have noticed that it only seems to do this when Outlook is open. If I try it with Outlook closed I can get them to go through fine. It is hit and miss when it crashes, but probably 50% of the time.
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1 Solution
 
AdrienneSperberTech Support CoordinatorCommented:
Have you tried this hotfix:

http://support.microsoft.com/kb/2817349
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Help DeskAuthor Commented:
I did try that one, no effect.
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AdrienneSperberTech Support CoordinatorCommented:
How about disabling add-in's in Excel, sometimes they cause issues like you described..
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Help DeskAuthor Commented:
Tried that as well, forgot to list that in my original post sorry.
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AdrienneSperberTech Support CoordinatorCommented:
Did you also try disabling add-ins in Outlook?
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Help DeskAuthor Commented:
Disabling all Outlook add-ins did not fix the problem.
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Help DeskAuthor Commented:
Spent several hours with Microsoft Support and finally found a conclusion to this problem:

Apparently when you go to Share an Excel or Word document as an email attachment, it doesn't send it out right away. It goes into a queue, and when you send more than one item to that queue it can cause the program to crash. Here's the solution:

After hitting Send when you are Sharing a file as an attachment, you need to open Outlook and hit Send/Receive to clear the queue. If you do this each time you will not get the Excel or Word crashes. This solution is working for us so far. If there are any new developments on this I will post it here.
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Help DeskAuthor Commented:
Found the answer through Microsoft Support.
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