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How to restore  users email from  Dail Tone Database for exchange 2007

Posted on 2014-02-26
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Last Modified: 2014-03-16
We had an email database crash in January and brought the users up on a dial tone database.  The DB mounted in a recovery storage group without any problem so the DB was flipped back and new data merged back, but then it crashed the database two more times after that.
We need to restore the users data from the Dial Tone DB.
What is the best way to merge this data back?
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Question by:vmich
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LVL 23

Expert Comment

by:Malli Boppe
ID: 39890710
do you have backups of you exchange server.
if so create  a dailtone database again and restore

http://blogs.technet.com/b/dhardin/archive/2009/08/25/simplifying-the-dial-tone-database-recovery-process-in-exchange-2007.aspx
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LVL 4

Expert Comment

by:michaelalphi
ID: 39891341
You may get more help from these links in order to restore emails from dial tone database in exchange server 2007 :
http://technet.microsoft.com/en-us/library/bb310773%28v=exchg.80%29.aspx
http://technet.microsoft.com/en-us/library/bb310765%28v=exchg.80%29.aspx
Hope, this helps you.
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LVL 1

Author Comment

by:vmich
ID: 39891554
Yes we do have backups
So are you saying to create another Dial Tone DB and then restore it again?
There was only 40 users that were affected, the rest of the users email is ok in the normal database.
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Author Comment

by:vmich
ID: 39891793
I just need to know the best way to merge the data back for the users from the Dial Tone Database to their original database which is now up and running?
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LVL 23

Expert Comment

by:Malli Boppe
ID: 39893597
Really confusing. Did you go through the link that I posted
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LVL 1

Author Comment

by:vmich
ID: 39901048
Can I do the migration to a  PST file?
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LVL 23

Expert Comment

by:Malli Boppe
ID: 39901967
yes you can. If you have backups. Create a RSG and then you can export to PST's.
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Expert Comment

by:michaelalphi
ID: 39902525
Exactly. You cannot restore mails direct into PST, so you will have to restore it to any temporary mailbox by creating RSG and from there export to PST.
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LVL 1

Author Comment

by:vmich
ID: 39903092
Ok we already have the users affected email in the a RSG so what steps would I do to migrate them to a pst from there?
Would I have to dismount the db to do the restore to a pst?
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LVL 23

Expert Comment

by:Malli Boppe
ID: 39904812
You can't  directly extract the mailbox to a PST file. You need to restore the mailbox to a folder on a anther mailbox and then create a PST file.
Instead of that just export the old mail to the user mailbox. The command is

Restore-Mailbox -RSGMailbox 'USERA' -RSGDatabase 'EXCHANGE\Recovery Storage Group\Mailbox Database' -id 'recovery' -TargetFolder 'OLDEmails'
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Accepted Solution

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vmich earned 0 total points
ID: 39917444
Well I found a third party software tool out there that you can restore emails from wether the db is mounted or if the db cannot be mounted. You can restore all of the emails or just a few, depending on what you need. I was able to export the users from the defective db to pst files and then was able to import them back into outlook..
Here is the link to the great software: http://www.lucid8.com/
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Author Closing Comment

by:vmich
ID: 39932348
Third party software..
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