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ClintonKFlag for United Kingdom of Great Britain and Northern Ireland asked on

Windows 7 Home Premium won't update

I have a laptop which gave some SMART warnings because the disc was on its last legs. Before it failed completely I managed to create a set of recovery discs (which unfortunately weren't made when the laptop was first purchased). I have replaced the HDD and restored from recovery and the system looks fine except that Windows Update won't work. It has a Red Crossed Shield and when I click on "Check for Updates" it says "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer". I have restarted and confirmed that the services are running but still it won't update. I have done much surfing on the Internet looking for solutions and have tried many things but still can't get it to work.
Any suggestions would be much appreciated.
Windows 7

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ClintonK

8/22/2022 - Mon
PowerEdgeTech

Have you tried running Microsoft's Fix It:
http://support.microsoft.com/mats/windows_update/
helpfinder

so you can see Windows Update service and it is running?
What about BAckgrong Intelligent Transfer Service?
ASKER
ClintonK

http://support.microsoft.com/mats/windows_update/ says it did not detect any problems
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ASKER
ClintonK

Yes, Windows update service is running and so too is BITS
helpfinder

if you have WD HDD it could be caused also with that, here is a driver solving that issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&cc=nl&lc=en&dlc=en&product
ASKER
ClintonK

It's a Toshiba HDD
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helpfinder

OK, what is your motherboard manufacturer, model and chipset?
ASKER
ClintonK

It's a Sony Vaio VPCEE3E0E with a AMD Athlon II P340 Dual Core proc
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ASKER
ClintonK

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rwheeler23
ASKER
ClintonK

The link to http://support.microsoft.com/kb/971058 cleared the problem and I can now perform the updates. After many many hours of trying and searching before I posted the question to EE I had almost given up hope, but as usual the EE experts came up with the answer.
Thanks helpfinder. Much appreciated