Windows 7 Home Premium won't update

ClintonK
ClintonK used Ask the Experts™
on
I have a laptop which gave some SMART warnings because the disc was on its last legs. Before it failed completely I managed to create a set of recovery discs (which unfortunately weren't made when the laptop was first purchased). I have replaced the HDD and restored from recovery and the system looks fine except that Windows Update won't work. It has a Red Crossed Shield and when I click on "Check for Updates" it says "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer". I have restarted and confirmed that the services are running but still it won't update. I have done much surfing on the Internet looking for solutions and have tried many things but still can't get it to work.
Any suggestions would be much appreciated.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
PowerEdgeTechIT Consultant
Top Expert 2010

Commented:
Have you tried running Microsoft's Fix It:
http://support.microsoft.com/mats/windows_update/
helpfinderIT Consultant

Commented:
so you can see Windows Update service and it is running?
What about BAckgrong Intelligent Transfer Service?

Author

Commented:
http://support.microsoft.com/mats/windows_update/ says it did not detect any problems
Exploring ASP.NET Core: Fundamentals

Learn to build web apps and services, IoT apps, and mobile backends by covering the fundamentals of ASP.NET Core and  exploring the core foundations for app libraries.

Author

Commented:
Yes, Windows update service is running and so too is BITS
helpfinderIT Consultant

Commented:
if you have WD HDD it could be caused also with that, here is a driver solving that issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&cc=nl&lc=en&dlc=en&product

Author

Commented:
It's a Toshiba HDD
helpfinderIT Consultant

Commented:
OK, what is your motherboard manufacturer, model and chipset?

Author

Commented:
It's a Sony Vaio VPCEE3E0E with a AMD Athlon II P340 Dual Core proc
IT Consultant
Commented:
if you did not try somethign from this you can try:
http://www.sevenforums.com/tutorials/113399-windows-update-error-80246008-windows-7-fix.html

also in your Device Manager, are all devices working properly and no one is without driver?

Author

Commented:
The link to http://support.microsoft.com/kb/971058 cleared the problem and I can now perform the updates. After many many hours of trying and searching before I posted the question to EE I had almost given up hope, but as usual the EE experts came up with the answer.
Thanks helpfinder. Much appreciated

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial