Solved

Youtube Video Problems in Firefox Browser

Posted on 2014-02-26
10
854 Views
Last Modified: 2014-03-04
I have a Windows 7 64 bit computer & when I go to www.youtube.com & try to play a video, the video will play for a few seconds then it goes to  ablack screen & a message appears that says "An error occured. Please try again later"

I have cleared the cache
I have uninstalled Firefox & all it;s directories then reinstalled it
I have a new version of flash player

I've attached a screenshot.

The videos will play fine in Chrome but not in Firefox. I need it to play in Firefox....please help! Thanks
Capture.JPG
0
Comment
Question by:wantabe2
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
10 Comments
 
LVL 19

Expert Comment

by:helpfinder
ID: 39890552
what version of FF do you have?
do you have installed some FF addons?
0
 
LVL 58

Expert Comment

by:Gary
ID: 39890593
Are you blocking cookies?
Tools > Options > Privacy
0
 
LVL 15

Author Comment

by:wantabe2
ID: 39890648
I have narrowed it down to a firefox plugin. If I enable the plugin shockwave flash 12.0.0.70 I get the error. If I disable it the video will play. The only problem is, if I leave it disabled, when I go to the main youtube site & other sites, instead of showing adds & other things like it normally looks like, it show stuff telling me I need to upgrade my pluging....what do I do???
0
SharePoint Admin?

Enable Your Employees To Focus On The Core With Intuitive Onscreen Guidance That is With You At The Moment of Need.

 
LVL 32

Expert Comment

by:Paul Sauvé
ID: 39890739
If you open Firefox, select Help -> About, then everything should update automatically...
0
 
LVL 15

Author Comment

by:wantabe2
ID: 39890757
I have the updates firefox browser & the updated flash player plugin.......how can I fix this...please help
0
 
LVL 49

Expert Comment

by:dbrunton
ID: 39891037
>>  If I enable the plugin shockwave flash 12.0.0.70 I get the error.
>>  If I disable it the video will play.

So do you have another plugin to handle Youtube?  

Because from your description above that is what it seems like.  Disable all other plugins besides Flash.  Make sure Flash is enabled and then try Youtube again and see if it works.  If it does then one of your other plugins is the cause of the problem.
0
 
LVL 15

Accepted Solution

by:
wantabe2 earned 0 total points
ID: 39891550
I discovered & fixed the problem myself. Shockwave looks for an audio output. If the speakers are not plugged in, it will error out with this new version of shockwave & new firefox. It sounds crazy but it is truye, just google it if u don't belive me.
0
 
LVL 49

Expert Comment

by:dbrunton
ID: 39892612
>>  Shockwave looks for an audio output. If the speakers are not plugged in, it will error out with this new version of Shockwave & new Firefox.

Works OK for me.  Removed speakers and fired up Firefox.  No problems with Flash in Youtube.  Am running XP though.
0
 
LVL 15

Author Closing Comment

by:wantabe2
ID: 39902813
I discovered & fixed the problem myself. Shockwave looks for an audio output. If the speakers are not plugged in, it will error out with this new version of shockwave & new firefox. It sounds crazy but it is truye, just google it if u don't belive me.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This post contains step-by-step instructions for setting up alerting in Percona Monitoring and Management (PMM) using Grafana.
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question