Solved

Youtube Video Problems in Firefox Browser

Posted on 2014-02-26
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Last Modified: 2014-03-04
I have a Windows 7 64 bit computer & when I go to www.youtube.com & try to play a video, the video will play for a few seconds then it goes to  ablack screen & a message appears that says "An error occured. Please try again later"

I have cleared the cache
I have uninstalled Firefox & all it;s directories then reinstalled it
I have a new version of flash player

I've attached a screenshot.

The videos will play fine in Chrome but not in Firefox. I need it to play in Firefox....please help! Thanks
Capture.JPG
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Question by:wantabe2
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10 Comments
 
LVL 19

Expert Comment

by:helpfinder
ID: 39890552
what version of FF do you have?
do you have installed some FF addons?
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LVL 58

Expert Comment

by:Gary
ID: 39890593
Are you blocking cookies?
Tools > Options > Privacy
0
 
LVL 15

Author Comment

by:wantabe2
ID: 39890648
I have narrowed it down to a firefox plugin. If I enable the plugin shockwave flash 12.0.0.70 I get the error. If I disable it the video will play. The only problem is, if I leave it disabled, when I go to the main youtube site & other sites, instead of showing adds & other things like it normally looks like, it show stuff telling me I need to upgrade my pluging....what do I do???
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LVL 33

Expert Comment

by:Paul Sauvé
ID: 39890739
If you open Firefox, select Help -> About, then everything should update automatically...
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LVL 15

Author Comment

by:wantabe2
ID: 39890757
I have the updates firefox browser & the updated flash player plugin.......how can I fix this...please help
0
 
LVL 49

Expert Comment

by:dbrunton
ID: 39891037
>>  If I enable the plugin shockwave flash 12.0.0.70 I get the error.
>>  If I disable it the video will play.

So do you have another plugin to handle Youtube?  

Because from your description above that is what it seems like.  Disable all other plugins besides Flash.  Make sure Flash is enabled and then try Youtube again and see if it works.  If it does then one of your other plugins is the cause of the problem.
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LVL 15

Accepted Solution

by:
wantabe2 earned 0 total points
ID: 39891550
I discovered & fixed the problem myself. Shockwave looks for an audio output. If the speakers are not plugged in, it will error out with this new version of shockwave & new firefox. It sounds crazy but it is truye, just google it if u don't belive me.
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LVL 49

Expert Comment

by:dbrunton
ID: 39892612
>>  Shockwave looks for an audio output. If the speakers are not plugged in, it will error out with this new version of Shockwave & new Firefox.

Works OK for me.  Removed speakers and fired up Firefox.  No problems with Flash in Youtube.  Am running XP though.
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LVL 15

Author Closing Comment

by:wantabe2
ID: 39902813
I discovered & fixed the problem myself. Shockwave looks for an audio output. If the speakers are not plugged in, it will error out with this new version of shockwave & new firefox. It sounds crazy but it is truye, just google it if u don't belive me.
0

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