iPad will not sync with the mail

syssolut
syssolut used Ask the Experts™
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I have an iPad that was working fine until about a week ago when it stop syncing up with my email. How do I go about fixing this on an iPad?
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Sikhumbuzo NtsadaIT Administration

Commented:
Did you change the password?

I would remove the account and set it up again.
Onsite Support
Commented:
What are you syncing with ? Exchange or a public server (hotmail, gmail, yahoo...etc).
What protocol ? POP3, IMAP..
When you say it no longer syncs, what do you mean? Does it timeout or does all seem ok but no new mails ?

Without more info, I'd also try what Sikhumbuzo suggested and redo the account.
Manjunath SulladTechnical Consultant
Commented:
you can try reconfiguring the account,

Settings -_> Acounts --> Delete the accoung and reconfigure,

Note : You will not loose any contacts and emails.

if you have configured Exchange mail --> check with Admin team, sometime activesync may be disabled (Request them for enabling the Active sync, OMA).

If you have hanged password recently and forgot to update in Ipad,

Also check sometimes Sync settings may set to manually synhronization insted of automatic.
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Author

Commented:
It is not on exchange.  it is email going through IPad email to website through Dreamboat.com.   mail can be sent but when it tries to receive it is getting error message saying "the mail server "xxxx@xxxxxx.com" is not responding.  Verify that you have entered the correct account info in Mail settings".   Double checked and all is correct for settings
Jackie Man IT Manager
Top Expert 2010
Commented:
Are you using the native mail client of the iPad or are you just using the webmail?

It is strange that you can send email but cannot recieve.

Have you checked that the date and time of your iPad is correct?
Dave GouldOnsite Support

Commented:
We need more information if you are to get any help here.
Presuming this is not just webmail but that you are using the iPad mail client, how was it set up ?
Did you use one of the predefined (icloud, google, yahoo...etc) or dis you use "other" ?
Is this an IMAP or POP server ?
Sometimes, the best way to check your config is to delete the account on the iPad and start again. Is this a possibility? Often, during the setup, it will test the parameters nad give you a failure reason.
The fact that you can send and not receive does not really surprise me. You are probably connecting to 2 different servers and the autentication methods for the inbound mail are more strict (maybe using SSL and password authentication on inbound but not outbound).

Author

Commented:
I am using the Ipad e-mail client.

Author

Commented:
The client went elsewhere to find an answer.   So I don't have the exact resolve.  Thanks for suggestions

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