have an issue on a bounce back mail from one of our client, they cannot send an email to us because TrendMicro detected an abuse.
BOUNCED BACK MAILS
From: Mail Delivery System [mailto:Mailer-Daemon@gceweb1.gceservers.net]
Sent: Tuesday, February 25, 2014 12:11 PM
Subject: Mail delivery failed: returning message to sender
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
SMTP error from remote mail server after RCPT
host mail.gpzgroup.com [220.127.116.11]: 550 5.7.1 Mail from
18.104.22.168 has been blocked by Trend Micro Email Reputation Service.
Please see http://www.mail-abuse.com/cgi-bin/lookup?22.214.171.124 to get
If I issue the command: ping mail.brc.com.sa
it resolved to: 126.96.36.199
checking the whois: http://www.whois.com/whois/188.8.131.52
checking also the whois of the blocked IP: http://www.whois.com/whois/184.108.40.206
both are coming from Softlayer
but checking there IP on the TrendMicro RBL
its not block listed