Solved

Server crash analysis - PFRO logs?

Posted on 2014-02-27
6
2,877 Views
Last Modified: 2014-05-02
Hey Everyone,

I recently had a server crash and unfortunately no dump was taken and the event logs haven't yielded much at all as far as a possible cause.  I did however, find a PFRO.log file in the root of C: that has some interesting "rebootrequired" messages that logged almost exactly when the server crashed.  Does anyone know what these could be point towards or what the PFRO.log file itself signifies?

2/11/2014 13:33:18 - PFRO Error:
\??\C:\CA\CAPKI\CAPKI\RebootRequired, |delete operation|,
0xc0000034
2/11/2014 13:33:18 - PFRO Error:
\??\C:\CA\CAPKI\CAPKI\RebootRequired, |delete operation|,
0xc0000034
2/11/2014 13:33:18 - PFRO Error:
\??\C:\CA\CAPKI\CAPKI\RebootRequired, |delete operation|,
0xc0000034
2/11/2014 13:33:18 - PFRO Error:
\??\C:\CA\CAPKI\CAPKI\RebootRequired, |delete operation|,
0xc0000034
2/11/2014 13:33:18 - 12 Successful PFRO operations

Open in new window


Thanks in advance
0
Comment
Question by:blinkme323
  • 3
  • 3
6 Comments
 
LVL 13

Accepted Solution

by:
Santosh Gupta earned 500 total points
ID: 39891827
Hi,

CAPKI is CA ARCserve Backup agent. it seems CA has initiated the reboot. check the agent and update if required.
0
 

Author Comment

by:blinkme323
ID: 39892154
Thanks!  So are we certain that the message indicates that a reboot was intitiated or was it possibly resultant of the crash?
0
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39892261
yes, it indicates the reboot required not crash.
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 

Author Comment

by:blinkme323
ID: 39892313
So would it then kick off the reboot automatically?  Or is it just saying, "I need a reboot to rename these files" and then it will just occur the next time the server is rebooted?  Sorry for the questions, but I'm just trying to figure out the PFRO logic and whether it would reboot automatically.
0
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39892336
pls check the agent options/settings for reboot. I must ask about reboot.
0
 

Author Comment

by:blinkme323
ID: 39903882
The only reference I can find to the "crash" is in the event logs.  No dump or any other trace is out there:

Event Type:      Error
Event Source:      EventLog
Event Category:      None
Event ID:      6008
Date:            2/21/2014
Time:            1:31:25 PM
User:            N/A
Computer:      xxxxxxxxxxxxxx
Description:
The previous system shutdown at 1:31:25 PM on ¿2/¿21/¿2014 was unexpected.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Ever notice how you can't use a new drive in Windows without having Windows assigning a Disk Signature?  Ever have a signature collision problem (especially with Virtual Machines?)  This article is intended to help you understand what's going on and…
OfficeMate Freezes on login or does not load after login credentials are input.
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

861 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now