Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Server crash analysis - PFRO logs?

Posted on 2014-02-27
6
Medium Priority
?
4,091 Views
Last Modified: 2014-05-02
Hey Everyone,

I recently had a server crash and unfortunately no dump was taken and the event logs haven't yielded much at all as far as a possible cause.  I did however, find a PFRO.log file in the root of C: that has some interesting "rebootrequired" messages that logged almost exactly when the server crashed.  Does anyone know what these could be point towards or what the PFRO.log file itself signifies?

2/11/2014 13:33:18 - PFRO Error:
\??\C:\CA\CAPKI\CAPKI\RebootRequired, |delete operation|,
0xc0000034
2/11/2014 13:33:18 - PFRO Error:
\??\C:\CA\CAPKI\CAPKI\RebootRequired, |delete operation|,
0xc0000034
2/11/2014 13:33:18 - PFRO Error:
\??\C:\CA\CAPKI\CAPKI\RebootRequired, |delete operation|,
0xc0000034
2/11/2014 13:33:18 - PFRO Error:
\??\C:\CA\CAPKI\CAPKI\RebootRequired, |delete operation|,
0xc0000034
2/11/2014 13:33:18 - 12 Successful PFRO operations

Open in new window


Thanks in advance
0
Comment
Question by:blinkme323
  • 3
  • 3
6 Comments
 
LVL 13

Accepted Solution

by:
Santosh Gupta earned 2000 total points
ID: 39891827
Hi,

CAPKI is CA ARCserve Backup agent. it seems CA has initiated the reboot. check the agent and update if required.
0
 

Author Comment

by:blinkme323
ID: 39892154
Thanks!  So are we certain that the message indicates that a reboot was intitiated or was it possibly resultant of the crash?
0
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39892261
yes, it indicates the reboot required not crash.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 

Author Comment

by:blinkme323
ID: 39892313
So would it then kick off the reboot automatically?  Or is it just saying, "I need a reboot to rename these files" and then it will just occur the next time the server is rebooted?  Sorry for the questions, but I'm just trying to figure out the PFRO logic and whether it would reboot automatically.
0
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39892336
pls check the agent options/settings for reboot. I must ask about reboot.
0
 

Author Comment

by:blinkme323
ID: 39903882
The only reference I can find to the "crash" is in the event logs.  No dump or any other trace is out there:

Event Type:      Error
Event Source:      EventLog
Event Category:      None
Event ID:      6008
Date:            2/21/2014
Time:            1:31:25 PM
User:            N/A
Computer:      xxxxxxxxxxxxxx
Description:
The previous system shutdown at 1:31:25 PM on ¿2/¿21/¿2014 was unexpected.
0

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
This tutorial will walk an individual through locating and launching the BEUtility application and how to execute it on the appropriate database. Log onto the server running the Backup Exec database. In a larger environment, this would generally be …
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

564 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question