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Server crash analysis - PFRO logs?

Posted on 2014-02-27
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Last Modified: 2014-05-02
Hey Everyone,

I recently had a server crash and unfortunately no dump was taken and the event logs haven't yielded much at all as far as a possible cause.  I did however, find a PFRO.log file in the root of C: that has some interesting "rebootrequired" messages that logged almost exactly when the server crashed.  Does anyone know what these could be point towards or what the PFRO.log file itself signifies?

2/11/2014 13:33:18 - PFRO Error:
\??\C:\CA\CAPKI\CAPKI\RebootRequired, |delete operation|,
0xc0000034
2/11/2014 13:33:18 - PFRO Error:
\??\C:\CA\CAPKI\CAPKI\RebootRequired, |delete operation|,
0xc0000034
2/11/2014 13:33:18 - PFRO Error:
\??\C:\CA\CAPKI\CAPKI\RebootRequired, |delete operation|,
0xc0000034
2/11/2014 13:33:18 - PFRO Error:
\??\C:\CA\CAPKI\CAPKI\RebootRequired, |delete operation|,
0xc0000034
2/11/2014 13:33:18 - 12 Successful PFRO operations

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Thanks in advance
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Question by:blinkme323
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6 Comments
 
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by:
Santosh Gupta earned 500 total points
ID: 39891827
Hi,

CAPKI is CA ARCserve Backup agent. it seems CA has initiated the reboot. check the agent and update if required.
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Author Comment

by:blinkme323
ID: 39892154
Thanks!  So are we certain that the message indicates that a reboot was intitiated or was it possibly resultant of the crash?
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LVL 13

Expert Comment

by:Santosh Gupta
ID: 39892261
yes, it indicates the reboot required not crash.
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Author Comment

by:blinkme323
ID: 39892313
So would it then kick off the reboot automatically?  Or is it just saying, "I need a reboot to rename these files" and then it will just occur the next time the server is rebooted?  Sorry for the questions, but I'm just trying to figure out the PFRO logic and whether it would reboot automatically.
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LVL 13

Expert Comment

by:Santosh Gupta
ID: 39892336
pls check the agent options/settings for reboot. I must ask about reboot.
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Author Comment

by:blinkme323
ID: 39903882
The only reference I can find to the "crash" is in the event logs.  No dump or any other trace is out there:

Event Type:      Error
Event Source:      EventLog
Event Category:      None
Event ID:      6008
Date:            2/21/2014
Time:            1:31:25 PM
User:            N/A
Computer:      xxxxxxxxxxxxxx
Description:
The previous system shutdown at 1:31:25 PM on ¿2/¿21/¿2014 was unexpected.
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