Windows 7 Backup errors

IT_Fanatic
IT_Fanatic used Ask the Experts™
on
I am trying to backup my bosses notebook. I used Acronis and it failed. I tried Windows 7 backup and I get error code: 0x80070002.

I did chkdsk /r and found no issues
I did sfc /scannow and no issues

I really need to make an image of this. Any help would be greatly appreciated.

thanks
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2014

Commented:
hi,

1. Check the Acronis Managed Machine Service.
2. Try repair installation of the Acronis Agent.

Author

Commented:
Im using the boot cd. The software is not installed on that machine. I just want to create a one time image
Most Valuable Expert 2015

Commented:
Did you also chkdsk the disk you want to backup to? Does it have enough space?

Author

Commented:
Cdkdsk passed. Plenty if space
Most Valuable Expert 2015

Commented:
What about running the HD manufacturer's diagnostics on both the internal and the backup disk? And also run memtest86+.
Commented:
take out the harddisk
connect it as secondary to your machine
use any good software
Acronis or Paragon Backup and Recovery
and create the image
it wont give any errors like that

Author

Commented:
im going to take the hdd out this week and try that method.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial