Windows 7 Explorer Toolbar - No email option for networked drives

TrevorWhite
TrevorWhite used Ask the Experts™
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Hi Guys
This is a fairly light weight question I'm sure but I don't have the answer and a customer wants to know.

In the Windows 7 pro Explorer toolbar there are a number of 'dynamic' options which appear according to navigation context. If you navigate to a local folder on, say, c: drive and highlight a file that could be sent as an attachment (PDF, DOC, etc) then the Email option is displayed in the toolbar.

If you navigate to a network drive, say, myserver\folder and hightlight a similar file no Email option is displayed in the toolbar. Why is this and can it be changed.

I know there are many otherways to achieve this but the customer doesn't want to confuse his aging and not very PC savvy users. I can't say why it isn't displayed, can see no reason.

Can anyone help please.

Regards
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helpfinderIT Consultant

Commented:
this is just because microsoft set it like this - dynamically changing explorer toolbar.
behind this are registry values different for folder types
TrevorWhiteIT Consultant

Author

Commented:
well um err . . .  bit of a strange answer here - is there any reference confirming this or must we take it as read.

I appreciate the dynamically changing the Toolbar to match the navigation context even down to the type of a selected item within that context. But what conceivable difference does it make, when attaching a file to an email, if that file is located on a local or networked drive? (Drive mapped or UNC even)

If the dynamics are controlled from registry entries are there instructions to modify what gets presented when the context is a network drive please.

Regards
Top Expert 2016

Commented:
You are saying that if you right click the file and go down to sendto you do not see mail recipient?
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TrevorWhiteIT Consultant

Author

Commented:
Hi
Don't get confused with the right click context menu.
We are talking here about the Explorer Tool Bar and its context 'Dynamics'.

May be the attachment helps, I have shown the situation when browsing to a local drive and then also to a network location.

I know there are many ways to do most things in Windows but the extra clicks that you or I would do in this situation are a larger hill to climb when a PC novice (like many silver headed users if I might venture into ageist territory)
ExplorerToolbarEmailQ.docx
TrevorWhiteIT Consultant

Author

Commented:
Oh well I guess the info has dried up on this question, if anyone does have any info on this it would be appreciated. As I say, its not generally a problem for those of us familiar with Windows navigation but for those who just do what they are told it can be an issue.

Regards
TrevorWhiteIT Consultant

Author

Commented:
Well I guess this has got others stumped too eh?
Surely somebody must have spotted this before, c'mon guys theres a bunch of Silver heads depending on you (not me I'm Salt and Pepper!!!)

:-))))
What changes the toolbar is the security zone Windoze thinks you are in and, even in XP, it likes to set the LAN to the Internet zone which is what causes your behavior.  Here is an article on changing the LAN to the Intranet zone; but, if that doesn't get it, try adding the shared PC's to the Trusted sites zone:
http://www.sevenforums.com/tutorials/144766-internet-explorer-security-zones-add-remove-sites.html

P.S. IE's zone settings affect explorer, too.
Cris HannaSr IT Support Engineer

Commented:
You don't specify which OS you're talking about...WinXP, Vista, Win7 or Win8
I run SBS 2011 here in my home office.   I have windows 8.1 as my desktop
I mapped a drive to a folder my SBS Server
went to that drive letter
clicked once on an excel spreadsheet
Clicked on "share"
Have Email, Zip, Print, Burn to disc
No special software installed (3rd party replacement for Windows Explorer
TrevorWhiteIT Consultant

Author

Commented:
Thanks - this makes sense. I'll take a look next few days and see if I can use this info to good effect - thanks for your help will get back here asap

REgards
TrevorWhiteIT Consultant

Author

Commented:
The question tittle has Windows 7 in it !!!!
3rd party Explorer replacement is fairly key here :-)

I'll follow Davis' thoughts on this and get back here

Thanks
Cris HannaSr IT Support Engineer

Commented:
I did see that just now...I'll check my Win 7 machine when I get to the office
I think Davis's thoughts are referring to Internet Explorer, now Windows Explorer   There are no "zones" in Windows Explorer

Are you saying there is a 3rd party tool in use?
TrevorWhiteIT Consultant

Author

Commented:
Sorry miss read your post, no I don't have any 3rd party tools - thought you had  . .  silly me

We have (a new) Server 2012 R2 domain with W7 pro workstations.
The zone changes to INTRANET when PC's join the domain.

I'll experiment with zones and see if I can get some understanding here.

Thanks
TrevorWhiteIT Consultant

Author

Commented:
Sorry  just realiased what you have said,
Are we saying that what was Internet Explorer (IE) is now called Windows Explorer ???

I find this bizzar !!!! I'm sure I must be mis understanding again

REgards
The entire O/S uses the security zone settings set in IE.  It can be done elsewhere and otherwise; but, setting the zones in IE and rebooting is the easiest.

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