Solved

Office Help

Posted on 2014-02-27
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Last Modified: 2014-03-04
This is kind of a weird issue but when in Word or any office 07 product and Help offers a solution that is online and you click on it Adobe reader opens.
Recreate:
Open Word
Pres F1
Search "write a letter"
Click on online issue and instead of browser opening, Adobe opens.

Office 07 products installed on a Windows 7 64bit machine.

any help will help,
  Ryan Sanchez
0
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Question by:Ryan Sanchez
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8 Comments
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39892489
Hi

Try this,

-On the Help menu, click Detect and Repair.
-To restore the program shortcuts to the Windows Start menu, make sure the Restore my shortcuts while repairing check box is selected.
-Click Start.
0
 

Author Comment

by:Ryan Sanchez
ID: 39893279
I cannot find "Detect and Repair".  I searched for this but Office 2007 only offers "run diagnostics". I have ran this but I cannot see where it will allow me to restore shortcuts. Do you know of a way to revert Office back to first install, a factory default if you will.

Ryan
0
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39893327
Yes, pls
0
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LVL 13

Expert Comment

by:Santosh Gupta
ID: 39893380
take the backup of registry (HKEY_CURRENT_USER/Software/Microsoft/Office) and delete below key.

HKEY_CURRENT_USER/Software/Microsoft/Office/12.0/Word

and then start the ms word.

http://www.wikihow.com/Restore-Factory-Settings-in-Microsoft-Word
0
 

Author Comment

by:Ryan Sanchez
ID: 39901728
Hello All,
  Thank you very much for your responses but none of these seem to have helped. I do not want to take the "easy way" and remove and install the complete suite so I'm going to research a bit more and wait for more tips from you guys and gals and see what happens.

Thanks again,
  Ryan
0
 
LVL 13

Accepted Solution

by:
Santosh Gupta earned 300 total points
ID: 39904468
Hi,

check if .chm and .hlp file association is configured with correct programme.
help
0
 

Author Closing Comment

by:Ryan Sanchez
ID: 39904800
Thank you very much sgupta1181, that did the trick. Somewhere along the line some one must of right clicked and "Open With" and selected PDF as default. I changed it to IE and it opened up just fine.

Thank you very much for the heads up on this.

Happy Camper,
  Ryan
0
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39904824
yes, but i dont want you to search .hlp file and do this exercise. :)
0

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