Solved

Office Help

Posted on 2014-02-27
8
126 Views
Last Modified: 2014-03-04
This is kind of a weird issue but when in Word or any office 07 product and Help offers a solution that is online and you click on it Adobe reader opens.
Recreate:
Open Word
Pres F1
Search "write a letter"
Click on online issue and instead of browser opening, Adobe opens.

Office 07 products installed on a Windows 7 64bit machine.

any help will help,
  Ryan Sanchez
0
Comment
Question by:Ryan Sanchez
  • 5
  • 3
8 Comments
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39892489
Hi

Try this,

-On the Help menu, click Detect and Repair.
-To restore the program shortcuts to the Windows Start menu, make sure the Restore my shortcuts while repairing check box is selected.
-Click Start.
0
 

Author Comment

by:Ryan Sanchez
ID: 39893279
I cannot find "Detect and Repair".  I searched for this but Office 2007 only offers "run diagnostics". I have ran this but I cannot see where it will allow me to restore shortcuts. Do you know of a way to revert Office back to first install, a factory default if you will.

Ryan
0
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39893327
Yes, pls
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39893380
take the backup of registry (HKEY_CURRENT_USER/Software/Microsoft/Office) and delete below key.

HKEY_CURRENT_USER/Software/Microsoft/Office/12.0/Word

and then start the ms word.

http://www.wikihow.com/Restore-Factory-Settings-in-Microsoft-Word
0
 

Author Comment

by:Ryan Sanchez
ID: 39901728
Hello All,
  Thank you very much for your responses but none of these seem to have helped. I do not want to take the "easy way" and remove and install the complete suite so I'm going to research a bit more and wait for more tips from you guys and gals and see what happens.

Thanks again,
  Ryan
0
 
LVL 13

Accepted Solution

by:
Santosh Gupta earned 300 total points
ID: 39904468
Hi,

check if .chm and .hlp file association is configured with correct programme.
help
0
 

Author Closing Comment

by:Ryan Sanchez
ID: 39904800
Thank you very much sgupta1181, that did the trick. Somewhere along the line some one must of right clicked and "Open With" and selected PDF as default. I changed it to IE and it opened up just fine.

Thank you very much for the heads up on this.

Happy Camper,
  Ryan
0
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39904824
yes, but i dont want you to search .hlp file and do this exercise. :)
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Name Selection and Sorting 43 91
Creating a new Office Online Server Farm with Exchange 2016 1 48
Compare Excel Spreadsheet. 4 33
Purge \Deleted Items? 2 27
This article will guide you to convert a grid from a picture into Excel format using Microsoft OneNote and no other 3rd party application.
This article descibes how to create a connection between Excel and SAP and how to move data from Excel to SAP or the other way around.
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question