Solved

Office Help

Posted on 2014-02-27
8
124 Views
Last Modified: 2014-03-04
This is kind of a weird issue but when in Word or any office 07 product and Help offers a solution that is online and you click on it Adobe reader opens.
Recreate:
Open Word
Pres F1
Search "write a letter"
Click on online issue and instead of browser opening, Adobe opens.

Office 07 products installed on a Windows 7 64bit machine.

any help will help,
  Ryan Sanchez
0
Comment
Question by:rbsanchez
  • 5
  • 3
8 Comments
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39892489
Hi

Try this,

-On the Help menu, click Detect and Repair.
-To restore the program shortcuts to the Windows Start menu, make sure the Restore my shortcuts while repairing check box is selected.
-Click Start.
0
 

Author Comment

by:rbsanchez
ID: 39893279
I cannot find "Detect and Repair".  I searched for this but Office 2007 only offers "run diagnostics". I have ran this but I cannot see where it will allow me to restore shortcuts. Do you know of a way to revert Office back to first install, a factory default if you will.

Ryan
0
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39893327
Yes, pls
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39893380
take the backup of registry (HKEY_CURRENT_USER/Software/Microsoft/Office) and delete below key.

HKEY_CURRENT_USER/Software/Microsoft/Office/12.0/Word

and then start the ms word.

http://www.wikihow.com/Restore-Factory-Settings-in-Microsoft-Word
0
 

Author Comment

by:rbsanchez
ID: 39901728
Hello All,
  Thank you very much for your responses but none of these seem to have helped. I do not want to take the "easy way" and remove and install the complete suite so I'm going to research a bit more and wait for more tips from you guys and gals and see what happens.

Thanks again,
  Ryan
0
 
LVL 13

Accepted Solution

by:
Santosh Gupta earned 300 total points
ID: 39904468
Hi,

check if .chm and .hlp file association is configured with correct programme.
help
0
 

Author Closing Comment

by:rbsanchez
ID: 39904800
Thank you very much sgupta1181, that did the trick. Somewhere along the line some one must of right clicked and "Open With" and selected PDF as default. I changed it to IE and it opened up just fine.

Thank you very much for the heads up on this.

Happy Camper,
  Ryan
0
 
LVL 13

Expert Comment

by:Santosh Gupta
ID: 39904824
yes, but i dont want you to search .hlp file and do this exercise. :)
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In case Office 2010 has not been deployed in your environment, this article may be quite useful. In our office, we wanted a way to deploy Microsoft Office Professional Plus 2010 through an automated batch file via logon script. This article is docum…
In this article we discuss how to recover the missing Outlook 2011 for Mac data like Emails and Contacts manually.
The viewer will learn how to make their project stand out over others by learning how to change colors and shapes, add spaces, change directions, and add bullets to their charts.
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…

832 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question