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Long delay opening microsoft documents from internet

Posted on 2014-02-27
Medium Priority
Last Modified: 2014-03-24
At some point a while ago and Windows update changed how files were opened from the internet.  This only appl;ies to Micrsoft documents.  It doesnt happen with PDF's.

When you click on the document you get a prompt to open or save the document.  If you click on open it takes 20- 30 seconds to open the file in the corresponding Microsoft Office program.  I have attached the screen shot of what I am referring to.  The version of office doesnt change this- I have tried it with 2007/2010/2013.

I have one department that does this alot and it has significantly slowed them down.

There are many links on a google search referring to this problem so I know its not isolated to me.  I have tried some of them to no avail.  The most populare one seems to me change the Connection/LAN Settings in the Internet Explorer Options.  This did not impact.  It doesnt happen in other browsers but other browsers pose other problems with some of our client websites so going back and forth is cumbersome as well.

I can't believe that there is not a setting that can be change to disable this and to allow the files to open without prompt and fast.  

It doesn't matter if the Microsft app is open already either.
Question by:funkyone60
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Expert Comment

by:Lee Ingalls
ID: 39892591
Are you running Antivirus software?
Real-time file scanning enabled?
MS Word, Excel, etc Macro Protection enabled?

Author Comment

ID: 39892846
I have turned off AV and macro protection is not enabled

This is A Microsoft issue and there are pages upon pages of a google searcg anf everything I am reading basically says it cant be disabled

Expert Comment

by:Lee Ingalls
ID: 39892888
Just wanted to make sure the files weren't being hung up a real-time scan.
In your searches did you see the reference to disabling DDE (dynamic data exchange)? There are different methods depending on your OS being XP or Win7.
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Expert Comment

by:Lee Ingalls
ID: 39893249
Here is an excerpt from the post I found...
How to Fix a Delay When Opening Files in Microsoft Office

"For the past few months opening an Office 2007 document (Word, Excel or Powerpoint) from Windows Explorer on all of my Windows 7 machines took over a minute. Opening the application alone was instantaneous and opening the same file from within the newly opened application was immediate. Since the application opened quickly, I guessed the reason for the slowdown was related to Windows Explorer."

"The most common solutions I found were to disable DDE (Dynamic Data Exchange) using the File Types section of Folder Options in Windows XP, but Microsoft got rid of the File Types section in Windows 7. The registry entries are still there, but it’s a pain to find them all."

How you go about this is based upon which OS you have... Windows XP or Windows 7 or 8??

Blind link posting is not accepted by EE. I like to provide an explanation how to and since they're both rather lengthy I'd like to do it only once.

Author Comment

ID: 39893285
Windows 7 and the problem is opening from IE not Windows Explorer and having the application open already doesnt help either

Accepted Solution

funkyone60 earned 0 total points
ID: 39940079
New version of VIPRE AV was scanning each file being opened on file servers.  The three file servers affected were all in the same AV OU and the setting was set to scan every file touched- dialed taht back and problem went away

Expert Comment

by:Lee Ingalls
ID: 39940098
Persistence paid off! I believe I asked you if they were getting delayed by AV scan.

Author Comment

ID: 39940118
and I checked on the machines but not the server- we have had AP running on the servers forever so it wasn't obvious until i opened a document not on one of the 3 file servers- and it opened right away.  So I started going to all of the other servers and narrowed it to just these 3 servers- all coincidentally in the same group AV policy group settings. Once i tuned off AP on one of those servers- viola- no issues.  So I compared the AP setting for that policy to all the others and it was different- changed it and problem went away.

Sometimes its staring us right in the face

Author Closing Comment

ID: 39949783
Had to rebuild VIPRE AV Server- it was new version and this version was scanning every file opened on the 3 file servers. Turned off Active Protection and probalem went away- so I figured it was a AP setting. It was. Dialed it back and it works fine now

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