Solved

Long delay opening microsoft documents from internet

Posted on 2014-02-27
10
436 Views
Last Modified: 2014-03-24
At some point a while ago and Windows update changed how files were opened from the internet.  This only appl;ies to Micrsoft documents.  It doesnt happen with PDF's.

When you click on the document you get a prompt to open or save the document.  If you click on open it takes 20- 30 seconds to open the file in the corresponding Microsoft Office program.  I have attached the screen shot of what I am referring to.  The version of office doesnt change this- I have tried it with 2007/2010/2013.

I have one department that does this alot and it has significantly slowed them down.

There are many links on a google search referring to this problem so I know its not isolated to me.  I have tried some of them to no avail.  The most populare one seems to me change the Connection/LAN Settings in the Internet Explorer Options.  This did not impact.  It doesnt happen in other browsers but other browsers pose other problems with some of our client websites so going back and forth is cumbersome as well.

I can't believe that there is not a setting that can be change to disable this and to allow the files to open without prompt and fast.  

It doesn't matter if the Microsft app is open already either.
internet-issue.JPG
0
Comment
Question by:funkyone60
  • 6
  • 4
10 Comments
 
LVL 7

Expert Comment

by:Lee Ingalls
ID: 39892591
Are you running Antivirus software?
Real-time file scanning enabled?
MS Word, Excel, etc Macro Protection enabled?
0
 

Author Comment

by:funkyone60
ID: 39892846
I have turned off AV and macro protection is not enabled

This is A Microsoft issue and there are pages upon pages of a google searcg anf everything I am reading basically says it cant be disabled
0
 
LVL 7

Expert Comment

by:Lee Ingalls
ID: 39892888
Just wanted to make sure the files weren't being hung up a real-time scan.
In your searches did you see the reference to disabling DDE (dynamic data exchange)? There are different methods depending on your OS being XP or Win7.
0
 

Author Comment

by:funkyone60
ID: 39893218
0
 
LVL 7

Expert Comment

by:Lee Ingalls
ID: 39893249
Here is an excerpt from the post I found...
How to Fix a Delay When Opening Files in Microsoft Office

"For the past few months opening an Office 2007 document (Word, Excel or Powerpoint) from Windows Explorer on all of my Windows 7 machines took over a minute. Opening the application alone was instantaneous and opening the same file from within the newly opened application was immediate. Since the application opened quickly, I guessed the reason for the slowdown was related to Windows Explorer."

"The most common solutions I found were to disable DDE (Dynamic Data Exchange) using the File Types section of Folder Options in Windows XP, but Microsoft got rid of the File Types section in Windows 7. The registry entries are still there, but it’s a pain to find them all."

How you go about this is based upon which OS you have... Windows XP or Windows 7 or 8??

Blind link posting is not accepted by EE. I like to provide an explanation how to and since they're both rather lengthy I'd like to do it only once.
0
Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

 

Author Comment

by:funkyone60
ID: 39893285
Windows 7 and the problem is opening from IE not Windows Explorer and having the application open already doesnt help either
0
 

Accepted Solution

by:
funkyone60 earned 0 total points
ID: 39940079
New version of VIPRE AV was scanning each file being opened on file servers.  The three file servers affected were all in the same AV OU and the setting was set to scan every file touched- dialed taht back and problem went away
0
 
LVL 7

Expert Comment

by:Lee Ingalls
ID: 39940098
Persistence paid off! I believe I asked you if they were getting delayed by AV scan.
0
 

Author Comment

by:funkyone60
ID: 39940118
and I checked on the machines but not the server- we have had AP running on the servers forever so it wasn't obvious until i opened a document not on one of the 3 file servers- and it opened right away.  So I started going to all of the other servers and narrowed it to just these 3 servers- all coincidentally in the same group AV policy group settings. Once i tuned off AP on one of those servers- viola- no issues.  So I compared the AP setting for that policy to all the others and it was different- changed it and problem went away.

Sometimes its staring us right in the face
0
 

Author Closing Comment

by:funkyone60
ID: 39949783
Had to rebuild VIPRE AV Server- it was new version and this version was scanning every file opened on the 3 file servers. Turned off Active Protection and probalem went away- so I figured it was a AP setting. It was. Dialed it back and it works fine now
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Outline Suppose you have some simple text based data in Excel that you would like to display as a PowerPoint presentation. Of course it would be possible to write some fairly complex VBA code that created a new slide for each line of the Excel data…
In this article I will provide some simple productivity hacks that will help you use Google to specifically show results from any web site (Experts-Exchange.com in my example), with minimal effort in Chrome and Firefox. I've seen a common theme a…
XMind Plus helps organize all details/aspects of any project from large to small in an orderly and concise manner. If you are working on a complex project, use this micro tutorial to show you how to make a basic flow chart. The software is free when…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now