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tape backups failed when user removed

Posted on 2014-02-27
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Last Modified: 2016-11-23
Our backups failed recently after i accidentally deleted the admin user on our network that installed & configured the software (i was warned not to but forgot finally 5 years later).  Can someone help me find where to reconfigure the backup job.  i'm signing in to the Dell interface with the same dell password that configured but via another MS profile.  

we're using a Dell PowerVault 110T LT03 with SBS 2008.
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Question by:Martin Dooley
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by:SelfGovern
ID: 39894610
What is your backup software?
You might be able to create a new backup admin account, and then be able to run the jobs.
If not, reinstalling the SW under that account may be your only option.
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Expert Comment

by:Gerald Connolly
ID: 39894622
Talk to your vendors support about backing up the config and job defs before you do anything else.

It does look like the backups are trying to run under the UID of the now deleted admin account
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Author Comment

by:Martin Dooley
ID: 39901105
sorry, forgot to say the software is Symantec Backup Exec 12.5

we bought it thru Techsoup so there is no vendor support
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Expert Comment

by:Gerald Connolly
ID: 39902233
So it looks like you might have to re-install to solve this issue, i don't know BE well enough to know if you can export the job defs or not, so you might have to note all the current job details and have to re-enter them - maybe an opportunity to re-think backup strategies (Differentials Forever maybe)
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Author Comment

by:Martin Dooley
ID: 39908188
It started working again with no changes.  i was able to run one backup.  Then it failed.  The current error message is "Physical Volume Library Drive not available."  I rebooted the hardware.
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by:Gerald Connolly
ID: 39908262
So did you reboot the server and/or the library before it starting working for that one job or after?
When did that error message appear, after the reboot?
What is the state now?

Have you tried shutting down everything? Library, infrastructure, server?
Then rebooting infrastructure first, then library then server?
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Author Comment

by:Martin Dooley
ID: 39916324
sorry i'm not clear:

library = tape drive hardware
infrastructure=?

it's still not working, giving the same error message after reboot
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Expert Comment

by:Gerald Connolly
ID: 39918034
infrastructure = all the bits that connect the server to the tape-drive and the library
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Author Comment

by:Martin Dooley
ID: 39918107
the only rebootable electronics are the tape drive & the server which i rebooted both before & after the tape drive.

the job successfully completed last night.  we'll see if it fails again
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Expert Comment

by:Steve
ID: 39920638
check the backupexec services, as they generally run under a user's account. If this account isn't valid it could cause an issue.

Also, check Network > Logon Accounts in Backup Exec. it may be set to use the account you deleted.
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Accepted Solution

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Martin Dooley earned 0 total points
ID: 39937996
so it is back to running for no apparent reason on its own.  my experience with this software has been wildly inconsistent & i will be very happy to see the hind end of it.

Thanks for attempted help but i have no idea why it failed or started up again.
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Author Closing Comment

by:Martin Dooley
ID: 39948393
unfortunately since there was no logic chain to the random solution this thread would only be of limited use to future readers & should be deleted.
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