Unable to Open Web Links in Outlook

beckettassociates
beckettassociates used Ask the Experts™
on
I am having issues opening up hyperlinks within an email from Outlook while IE is not running.  If IE is running, the hyperlink does open.  Here's the scenario:

The machine is a Windows 2008 R2 64 bit Standard
Outlook is running 2010 64 bit Standard
Users connect to the machine through Citrix or RDP

Any help will be appreciated!
Thanks!
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
not a unknown problem.
the 2 articles bellow describe some possible error-sources and solutions.

repeatedly my users helps to reset the "Internet Explorer Settings" as described within
http://support.microsoft.com/kb/310049

if you receive a message like "“This operation has been cancelled due to restrictions in effect on this computer. " you should try the tips within:
http://www.slipstick.com/problems/this-operation-has-been-cancelled-due-to-restrictions/
Thanks for the reply.  That did not resolve the issue.  I needed to repair Outlook from the control panel to fix the problem.  I appreciate the assistance.

Author

Commented:
I found the Outlook repair to allow me to open hyperlinks through Outlook.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial