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Exchange 2013 SP1 Upgrade, Server Reboots During Step 3 "Copy Exchange Files"

Posted on 2014-02-27
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Last Modified: 2014-03-06
While upgrading Exchange 2013 to the new SP1, the installer reaches step 3, "Copying Exchange Files", sits at 0% for 10-15 minutes and then when without warning the machine will reboot.

The last couple logs from ExchangeSetup.log are:

[02/28/2014 00:16:58.0878] [1] Installing MSI package 'C:\Exchange2013SP1\exchangeserver.msi'.
[02/28/2014 00:16:58.0878] [1] No updates directory was specified for the msi installation.
[02/28/2014 00:16:58.0878] [1] Installing a new product. Package: C:\Exchange2013SP1\exchangeserver.msi. Property values: DISABLEERRORREPORTING=1 PRODUCTLANGUAGELCID=1033 DEFAULTLANGUAGENAME=ENU DEFAULTLANGUAGELCID=1033 INSTALLCOMMENT="Installed language for this product: English (United States)" REBOOT=ReallySuppress TARGETDIR="C:\Program Files\Microsoft\Exchange Server\V15" ADDLOCAL=Bridgehead,FrontendTransport,ClientAccess,UnifiedMessaging,Mailbox,AdminTools,Cafe,AdminToolsNonGateway
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Question by:bluewhite4444
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39895630
This isn't something I have seen on any of the installations I have done.
What else is on the server? At the moment a lot of people have stopped SP1 installations because of a bug with the transport agents and third party products Like Exclaimer and GFI Mail Essentials.

My instinct though is that this a problem outside of Exchange particularly if the machine is rebooting. However download a fresh copy of the service pack, just in case the copy you have is corrupt in some way.

Simon.
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Accepted Solution

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bluewhite4444 earned 0 total points
ID: 39895651
Nothing else is on the server itself.

Have tried re-downloading it multiple times.
Have tried an unattended install within an elevated command prompt.

Its been our thought that its something with the server itself. So we're building up a new one, and can hopefully move the data to it, and then do a recovery-install of Exchange off of that.
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LVL 31

Expert Comment

by:Gareth Gudger
ID: 39896756
Anything in the Event Logs themselves? Specifically the System and Application logs around the time of the install/reboot?
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Author Comment

by:bluewhite4444
ID: 39898118
Event viewer would open, but never load any of the events, and eventually would time-out and unload itself in a crash.

I've moved my data to a  new server, and am attempting to do a recover install, but am running into problems. I'll post a new question on that.
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Author Closing Comment

by:bluewhite4444
ID: 39908833
The problem appears to have been with the server itself.
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