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Bluetooth laser mouse not working

Posted on 2014-02-28
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Last Modified: 2014-04-13
Dear Experts,

MY Bluetooth laser mouse not working  on Lenovo thinkpad, I tried too much. at last I found that I a missing Microsoft Bluetooth Enumerator drivers from laptop.

can anyone send me the link for Microsoft Bluetooth Enumerator drivers for win 7.

thanks
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Question by:mshakeb
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Expert Comment

by:rindi
ID: 39894414
Does your thinkpad even have a bluetooth module included? Does the mouse come with a bluetooth dongle? What is the model number of the laptop? Did you install all the lenovo drivers, starting with the chipset drivers?
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Expert Comment

by:Santosh Gupta
ID: 39894426
Check the Bluetooth Support services and the drivers.

a)     Click Start -> type services.msc on search box, Services window will open then in the list check for Bluetooth Support Service and double click on that. Ensure that the service is both set to automatic forstartup type and  started for status.

b)     ClickStart -> type device manager on search box,Device manager window will open check for Bluetooth device expand it and double click on driver. Go todriver tab and click on update driver to update the drivers. If still issue is same try to uninstall and reinstall the drivers in the same tab by uninstall option.

and also install chipset drivers.
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Author Comment

by:mshakeb
ID: 39894479
yes my thinkpad has Bluetooth module.
Mouse does not have dongle.
T430s Model
I install all the Lenovo drivers with the help of System update utility
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Expert Comment

by:rindi
ID: 39894516
Does your device manager show any exclamation marks? Is bluetooth turned on (most laptops have switches and / or keyboard combinations to toggle wireless lan and bluetooth on and off. For example on my Asus netbook it is Fn+F2. You may need to press those keys several times (first time may toggle wireless on, next time it may toggle wireless off, next may toggle bluetooth on and so on).
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Expert Comment

by:Darr247
ID: 39895261
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/g4wb12ww.exe
That's supposed to be for Win7 32 and 64 bit.

If that doesn't fix the problem, it might help to know the brand and model of the mouse itself.
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Author Comment

by:mshakeb
ID: 39898421
now issue with Bluetooth Peripheral device error, could not pick the drivers automatic. is there any way to pick the drivers
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Expert Comment

by:Darr247
ID: 39898489
Without knowing what device you're trying to install, and the driver package you're using?  
Probably not.
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Author Comment

by:mshakeb
ID: 39898741
I am using Lenovo T430s Laptop as well as Lenovo ThinkPad Bluetooth Mouse without dongle.
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LVL 87

Expert Comment

by:rindi
ID: 39898762
What about the Questions I asked about device manager, and the switches to toggle it on and off?
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Author Comment

by:mshakeb
ID: 39898766
Bluetooth is on, yes Bluetooth drivers shows exclamation  mark (on Bluetooth Peripheral Device)
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Expert Comment

by:Darr247
ID: 39899210
We're getting closer... I see at least 4 different models of "Lenovo ThinkPad Bluetooth Mouse" - which model do you have?

And which driver package are you using?
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Author Comment

by:mshakeb
ID: 39899690
I am having Thinkpad Bluetooth Model : MOBTC9LA
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Expert Comment

by:rindi
ID: 39900058
Is it only the Bluetooth device that has the exclamation mark, or are there others?

Did you re-install the chipset drivers as has been suggested earlier (don't use the system update utility you mentioned, but rather download the drivers manually and install them manually)? Did you then install the Bluetooth driver manually (again don't use the utility you mentioned)?
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Expert Comment

by:Darr247
ID: 39900952
Have you tried [re]installing the Lenovo Mouse Suite?
If, upon running that, it gives you the option of removing or repairing (indicating it's already installed), then choose Repair.
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Accepted Solution

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mshakeb earned 0 total points
ID: 39902757
problem solved by following the below steps:

 1. Open Windows Explorer.
   2. Go to C:/windows/System32/Driver Store
     
        You will have couple of folders and files, (i.e *.dat files and other 1 file INFCACHE.1)

   3. Right Click on each File (don't touch the Folder's) and select Properties.
   4. go to Security Tab.
   5. Click edit and choose your account and give full permission to your account for each    file (*.dat and INFCACHE.1)
   6. Delete all *.dat files and INFCACHE.1
   6. Now go to C;/Windows/System32/DriverStore/File Repository
   7. Search for the File UsbStor.Inf and UsbStor.Pnf (Copy those two files)
   8. Paste usbstor.inf and usbstor.pnf file in C:\windows\inf Folder
   9.  Reboot your Thinkpad...
  10. Run the Updates
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Author Closing Comment

by:mshakeb
ID: 39997102
it fixed by following my steps
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