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Excel files on network - 1 user has all the problems

Posted on 2014-02-28
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Last Modified: 2014-11-11
Hi all,

I have one particular user who has just about every possible problem with Excel.  Intermittently, she can't copy Excel files from one network location to another; Excel crashes regularly; Excel opens files in protected mode; she can't recover files; (Autosaved) files all over the place because of the crashes; copying files from one network location to another occasionally causes the new file to be corrupted, and on, and on.

She's using Office 2013, and any network files are on Windows Server 2012.

We have tried everything we can think of at this point.  She's on her second Windows profile, second PC, she has 8 GB of RAM (some Excel files use 1.5 GB of RAM, though most are pretty normal); an i5 chip, Win7 Pro.  We've changed her Ethernet cables and the switch she's plugged into, and a dozen other things to see if anything would make any difference.

It's all her, no one else has anything approaching this level of problems, though she does more work on large, networked Excel files than anyone else.

Does any of this ring a bell for anyone, and did you find a solution?

Thanks,

Paul.
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Question by:paulc2000
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regmigrant earned 500 total points
ID: 39894568
Check for Bluetooth add-in I disabled it and my problems went away

 file, options, add-ins

If that doesn't help try starting with all add-ins disabled - hold ctrl key whilst starting excel - if the problems go away you investigate add-ins one by one to see if one is causing the issue.

failing that try making sure that she copied files locally and works there before copying back (using explorer not excel) to see its a transient network problem
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Author Comment

by:paulc2000
ID: 39894626
Thanks, I'll try that.  As the problems are intermittent, it might take a while before I can report back, thanks.
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Author Comment

by:paulc2000
ID: 39958545
Hi there, I tried your suggestions but still the problems persisted.  I have replaced her hardware (again) and so far it's been quiet, but I doubt it will last...
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