Solved

Excel files on network - 1 user has all the problems

Posted on 2014-02-28
3
136 Views
Last Modified: 2014-11-11
Hi all,

I have one particular user who has just about every possible problem with Excel.  Intermittently, she can't copy Excel files from one network location to another; Excel crashes regularly; Excel opens files in protected mode; she can't recover files; (Autosaved) files all over the place because of the crashes; copying files from one network location to another occasionally causes the new file to be corrupted, and on, and on.

She's using Office 2013, and any network files are on Windows Server 2012.

We have tried everything we can think of at this point.  She's on her second Windows profile, second PC, she has 8 GB of RAM (some Excel files use 1.5 GB of RAM, though most are pretty normal); an i5 chip, Win7 Pro.  We've changed her Ethernet cables and the switch she's plugged into, and a dozen other things to see if anything would make any difference.

It's all her, no one else has anything approaching this level of problems, though she does more work on large, networked Excel files than anyone else.

Does any of this ring a bell for anyone, and did you find a solution?

Thanks,

Paul.
0
Comment
Question by:paulc2000
  • 2
3 Comments
 
LVL 19

Accepted Solution

by:
regmigrant earned 500 total points
ID: 39894568
Check for Bluetooth add-in I disabled it and my problems went away

 file, options, add-ins

If that doesn't help try starting with all add-ins disabled - hold ctrl key whilst starting excel - if the problems go away you investigate add-ins one by one to see if one is causing the issue.

failing that try making sure that she copied files locally and works there before copying back (using explorer not excel) to see its a transient network problem
0
 

Author Comment

by:paulc2000
ID: 39894626
Thanks, I'll try that.  As the problems are intermittent, it might take a while before I can report back, thanks.
0
 

Author Comment

by:paulc2000
ID: 39958545
Hi there, I tried your suggestions but still the problems persisted.  I have replaced her hardware (again) and so far it's been quiet, but I doubt it will last...
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

This article is in response to a question (http://www.experts-exchange.com/Networking/Network_Management/Network_Analysis/Q_28230497.html) here at Experts Exchange. The Original Poster (OP) requires a utility that will accept a list of IP addresses …
The Need In an Active Directory enviroment, the PDC emulator provide time synchronization for the domain. This is important since Active Directory uses Kerberos for authentication.  By default, if the time difference between systems is off by more …
Viewers will learn how to customize the ribbon and quick access toolbar in Excel 2013.
Viewers will learn how to create a PivotTable and make basic changes to it in Excel 2013.

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now