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I'd love to see the picture...<br />
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It is not the same as what's been described on this page: <a href="http://www-01.ibm.com/support/docview.wss?uid=swg21368268" rel="ugc nofollow">http://www-01.ibm.com/support/docview.wss?uid=swg21368268</a>&nbsp;??
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I'd love to see the picture...

It is not the same as what's been described on this page: http://www-01.ibm.com/support/docview.wss?uid=swg21368268 [http://www-01.ibm.com/support/docview.wss?uid=swg21368268] ??

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Sorry I forgot to put the Screen shot. Here it is<br />
<a href="https://filedb.experts-exchange.com/incoming/2014/02_w09/837445/Notes-Preferences.png" target="_blank" class="file-inline" title="Screenshot (104 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>Notes-Preferences.png</a>
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Sorry I forgot to put the Screen shot. Here it is
Notes-Preferences.png [https://filedb.experts-exchange.com/incoming/2014/02_w09/837445/Notes-Preferences.png]

Notes-Preferences.png

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Can someone please help guide me in the right direction. I am in a business environment working with Lotus Notes 8.5. &nbsp;Our users have the ability to change their preferences. ( SEE SCREENSHOT)<br />
<br />
The issue that I am having is one particular user is not able to change their preferences and it says: &quot;NOTE: your administrator has locked some preferences.&quot; Everyone else is fine and able to get to their preferences.<br />
<br />
<br />
<b><br />
ALL THE THINGS I HAVE DONE SO FAR:</b><br />
-Ran a &quot;fix up&quot;<br />
-Closed notes and reopened <br />
-Hit Control + F5 (to refresh policy)<br />
-removed this users policy and replaced it<br />
<br />
<br />
<br />
<br />
ATTACHED IS A SAMPLE PICTURE OF WHAT I SEE
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Can someone please help guide me in the right direction. I am in a business environment working with Lotus Notes 8.5.  Our users have the ability to change their preferences. ( SEE SCREENSHOT)

The issue that I am having is one particular user is not able to change their preferences and it says: "NOTE: your administrator has locked some preferences." Everyone else is fine and able to get to their preferences.



ALL THE THINGS I HAVE DONE SO FAR:
-Ran a "fix up"
-Closed notes and reopened 
-Hit Control + F5 (to refresh policy)
-removed this users policy and replaced it




ATTACHED IS A SAMPLE PICTURE OF WHAT I SEE

Can't unlock preferences within Louts Notes for a certain user

Lotus Software produced the Lotus 1-2-3 spreadsheet program, and later developed Lotus Notes, a groupware and email system. Following its acquisition by IBM, the Notes and Domino client/server collaborative platform were expanded to include functions such as email, calendars, to-do lists, contacts management, teamrooms, discussion forums, file sharing, microblogging, instant messaging, blogs, and user directories. IBM also release SmartSuite, a comprehensive office suite, and followed that with Symphony, unrelated to the Lotus suite of the same name.

Lotus IBM

An email client, email reader or more formally mail user agent (MUA) is a computer program in the category of groupware environments used to access and manage a user's email. A web application that provides message management, composition, and reception functions may internally act as an email client; as a whole, it is commonly referred to as webmail. Likewise, email client may be referred to a piece of computer hardware or software whose primary or most visible role is to work as an email client. Email clients can also have other systems, like calendars, notes and contact managers.

Email Clients

Interactions between email servers and clients are governed by email protocols. The three most common email protocols are POP, IMAP and MAPI. Most email software operates under one of these (and many products support more than one).  The correct protocol must be selected, and correctly configured, if you want your email account to work.