Can someone please help guide me in the right direction. I am in a business environment working with Lotus Notes 8.5. Our users have the ability to change their preferences. ( SEE SCREENSHOT)
The issue that I am having is one particular user is not able to change their preferences and it says: "NOTE: your administrator has locked some preferences." Everyone else is fine and able to get to their preferences.
ALL THE THINGS I HAVE DONE SO FAR:
-Ran a "fix up"
-Closed notes and reopened
-Hit Control + F5 (to refresh policy)
-removed this users policy and replaced it
ATTACHED IS A SAMPLE PICTURE OF WHAT I SEE