We help IT Professionals succeed at work.
Get Started

Backup Exec/Server 2008 R2 VSS issues

3,996 Views
Last Modified: 2014-04-02
Backups started completing with exceptions a few months back on our file server. The Backup Exec job log lists:

- Snapshot Technology: Initialization failure on: "D:". Snapshot technology used: Microsoft Volume Shadow Copy Service. (VSS)

Snapshot technology error (0x80004005): Unspecified error.

So I checked the Windows Event Viewer and found a number of VSS related errors.

Warning:  Event ID 8230
 
 
Volume Shadow Copy Service error: Failed resolving account Administrator with status 1376. Check connection to domain controller and VssAccessControl registry key.
Error-specific details:

Error: NetLocalGroupGetMemebers(Administrator), 0x80070560, The specified local group does not exist.
 
Error: Event ID 8193
 
Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80070005, Access is denied.

Operation:
Instantiating VSS server
 
Error: Event ID 13
 
Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070005, Access is denied.

Operation:

Instantiating VSS server


----------

If I try a "vssadmin list providers" from an elevated command line (logged in as the domain admin) I get an error stating that i don't have the correct permissions to run the command and that I should run it in an elevated command prompt (which I am) and that access is denied. This also triggers a fresh Error 8230 event in the event log.

I have checked and verified that the VSS service can start and is running as a system account.

One thing that stands out to me is the misspelling of "Members" in the error "Error: NetLocalGroupGetMemebers(Administrator), 0x80070560, The specified local group does not exist."

Not sure if that's a cause or coincidence. Any input appreciated. I'm stumped.
Comment
Watch Question
Commented:
This problem has been solved!
Unlock 1 Answer and 20 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE